Compatibility Guide
Agent Interfaces
- MS CRM Web Page
Integration Approaches
Classic UI | Use the Classic UI to develop a UI application inside Dynamics CRM. The default UI below version 9.0. |
---|---|
Unified Client Interface (UCI) |
|
Channel Integration Framework (CIF) | Available only for Dynamics 365 online, a Javascript toolbar maybe embedded via this interface. |
Custom Javascript Embedding | For MS CRM that supports classic UI, the Javascript Toolbar is embedded using the Custom Javascript embedding approach. |
Compatibility Matrix
The agent app may be embedded through any of the supported integration approaches.
MS CRM Version | CRM 365 Online (9.x) | CRM 365 On-premise (9.x) | CRM 2016 (8.x) | CRM Dynamics 365 On-premise (8.2) | CRM 2015 (7.x) |
---|---|---|---|---|---|
Connector | Web-CTI | Web-CTI | Web-CTI | Web-CTI | Web-CTI |
Classic UI | |||||
UCI | |||||
CIF | |||||
Custom JS |
Supported Cisco Contact Center Versions
UCCE | PCCE | UCCX |
---|---|---|
UCCE 12.0 | PCCE 12.0 | UCCX 12.0 |
UCCE 12.5 | PCCE 12.5 | UCCX 12.5 |
UCCE 12.6 | PCCE 12.5 | UCCX 12.5 SU3 |
INFO
Technically starting from Cisco 11.0 till 12.6 all versions should work, However on the above version we have specifically run the Test Cycle. We can also run a smoke test cycle for any other version if required
Compatibility Matrix
Browser Compatibility | ||
Browser | Version | Compatibility |
Google Chrome | 116.0.5845.188 (64-bit) | COMPATIBLE |
Firefox | 117.0.1 (32-bit) | COMPATIBLE |
Recommended Browser: Google Chrome
Microsoft Dynamics 365 CRM Compatibility | ||
MS CRM 365 | Tested Version | Compatibility |
ON-PREMISE | 9.1.0001.0914 / 2104 (9.1.1.914) (DB 9.1.1.914) on-premises | COMPATIBLE |
ON-PREMISE | 1612 (8.2.5.4) (DB 8.2.5.4) on-premises | COMPATIBLE |
ONLINE | 9.2.23051.00240 | COMPATIBLE |
NOTE
MS CRM Web-Connector is not yet integrated with Hybrid Chat, however, the technical feasibility is available, We can schedule this development on-demand