Compatibility Guide
Overview
Expertflow Servicenow Connector integrates EFCX so this guide provides compatibility requirements with respect to EFCX.
Compatibility Requirements
The compatibility requirements related to Channels, Browser and Servicenow versions are given below.
We have tested the versions mentioned below. To counter-check, testing can be scheduled before actual deployment.
EFCX Version:
EFCX Agent Desk CUSTOMIZED
Tag: 4.5-SR1_f-CTI_CRM_TEMP-4.5-c3938f15985d86c3bb8b90cb00c65974758df590
The customization was implemented to retrieve events in the CRM from the agent's desk, this customized version is not production-ready.
When version 4.5.2 is publicly available, we need to conduct compatibility testing.
Browsers Compatibility
Browser | Tested Version | Compatibility |
|---|---|---|
Google Chrome | Version 129.0.6668.90 (Official Build) (64-bit) |
|
Firefox |
|
|
Recommended Browser: Google Chrome
EFCX Connector Display Theme
Theme Mode | Compatibility |
|---|---|
Light |
|
Dark |
|
Recommended Theme Mode: Light mode
ServiceNow Version
ServiceNow Version | Build Tag | Compatibility |
Washingtondc |
and
|
|
| Supported |
| Not Supported |
| Maybe developed on-demand |
