Overview
Expertflow Servicenow Connector integrates EFCX so this guide provides compatibility requirements with respect to EFCX.
Compatibility Requirements
The compatibility requirements related to Channels, Browser and Servicenow versions are given below.
We have tested the versions mentioned below. To counter-check, testing can be scheduled before actual deployment.
EFCX Version:
-
EFCX Agent Desk 4.6
Tag: gitimages.expertflow.com/cim/unified-agent:4.5.6_b-CCC-1165
-
EFCX Agent Desk 4.5 customized
Tag: 4.5-SR1_f-CTI_CRM_TEMP-4.5-c3938f15985d86c3bb8b90cb00c65974758df590
Browsers Compatibility
|
Browser |
Tested Version |
Compatibility |
|---|---|---|
|
Google Chrome |
Version 129.0.6668.90 (Official Build) (64-bit) |
|
|
Firefox |
|
|
Recommended Browser: Google Chrome
EFCX Connector Display Theme
|
Theme Mode |
Compatibility |
|---|---|
|
Light |
|
|
Dark |
|
Recommended Theme Mode: Light mode
ServiceNow Version
|
ServiceNow Version |
Build Tag |
Compatibility |
|
Washingtondc |
and
|
|
|
|
Supported |
|
|
Not Supported |
|
|
Maybe developed on-demand |