Release Notes
Target release | 1.0 |
---|---|
Target release date |
|
Status | COMPLETED |
Epic/Task | SNCC-1 |
Document status | COMPLETED |
Document owner | Haseeb Tahir |
Developers | Sharjeel Akram |
QA | Haseeb Tahir |
Release Summary
Integration between the EFCX Connector and ServiceNow CRM allows the EFCX Connector to run within the ServiceNow CRM Web UI. This enables agents to have call controls within ServiceNow CRM, allowing them to use the same CRM interface for all call and chat handling and transfers.
Release Limitations
Encrypted phone number will be mapped on Customer’s Screen pop-up and Chat Activity in case of Viber.
Click to chat is not available for this release.
Selected Warp-up and Notes will not refelected in the chat or call activity.
Activity will be created for unanswered Call/Chat.
CX-Voice limitations are here.
Important Notes
Do not login to the same agent on different browsers or different machines.
Administrative access to server machines is required to install EF Connector.
Admin access to ServiceNow CRM is required to deploy CRM side configurations.
Open Issues in Release
Release Tested Highlights
Tested with:
CX Voice (Inbound & Outbound)
The following EFCX chat chanels:
WebChat
WhatsApp
Not Tested with:
Supervisor Controls
High Availibility (HA)
Web Browser:
Google Chrome - Version 129.0.6668.90 (Official Build) (64-bit)
Compatibility Matrix for this release is available here.