Solution Prerequisites
Time Synchronization
An important consideration is time synchronization between related components. Communication between EFCX Connector and client applications. If the system dates and time are not synchronized the system can produce unpredictable results. Therefore, please make every effort to adhere to the following time synchronization guidelines:
EFCX Connector and client applications should have their Time Zone and time configured properly according to the geographic region and synchronized. To configure the time zone, please see the instructions from the hardware or software manufacturer of NTP server. Client applications and EFCX Connector should be synchronized to the second. This synchronization should be maintained continuously and validated on a regular basis. For security reasons, Network Time Protocol (NTP) V 4.1+ is recommended.
Browser Requirement
Supports latest stable browser version | Supports latest stable browser version |
Recommended Browser: Google Chrome
Access Prerequisites
For remote installation and configurations, the implementation team would require remote access privileges.
VPN connection is required to connect.
Remote access via RDP or similar is required to do installation and configuration of EF Server.
Administrative access to server machines is required to install EFCX Connector.
Product Prerequisites
You must have installed the EFCX on your server before integrating with ServiceNow.
Once EFCX 4.5 is installed, you would need to deploy the customized branch for the connector to perform all the operations as described in the business features.
Hardware Requirements
For hardware requirements please follow this guide for EFCX deployment requirements.
ServiceNow Admin Role is required
Instance name: Any Vendor or Developer Instance
Version(s): Tokyo, San_Diego, Washingtondc
Browser Requirements
Google Chrome Latest version
Firefox Latest Version