Solution Prerequisites
Hardware Sizing
The following lists the machine specifications for a maximum of 100 concurrent agents.
vCPU | vRAM | vDisk |
2 cores (2.60GHz, 2 processors) | 4 GB | 1x100 GB |
To support HA, the same specifications would be doubled for the two machines for a redundant deployment.
To get machine specifications for a larger agent volume and/or with other ExpertFlow products in a coresident deployment, please check here.
Software Requirements
The following software is required to be installed on the server.
We require the customer/partner to install the following software on the server.
OS Compatibility
Use any of the following OS. Both are compatible with the Supervisor Tools.
Item | Version |
CentOS Linux | 7.7.1908 (Core) updated to the latest packages (use Yum update) |
| Red Hat Enterprise Linux | release 8.4 (Ootpa) |
Database Requirements
Item | Notes |
| SQL Server 2016 Express/ Standard/ Enterprise | The customer or partner to install and make it accessible on the local system or LAN. To support High Availability, the partner/customer must set up MS SQL Server in a failover cluster mode. |
Docker Engine Requirements
| Item | Notes |
Docker CE | Docker CE 18+ and docker-compose (in case of CentOS) |
Browser Compatibility
Item | Version | Notes |
Chrome | 92.0.x | |
Firefox | Not tested | The UI of some pages might not render properly in Firefox. |
Cisco Unified CC Compatibility
This release is tested against UCCE 11.6
Port Utilization
Type | Source Host | Source Port | Destination Host | Destination Port |
HTTP | Supervisor Tools web app | any | CCX-A, CCX-B | 80 |
HTTPS | Supervisor Tools web app | any | CCX-A, CCX-B | 443 |
TCP | Supervisor Tools web app | any | MS SQL Server | 1433 |
TCP | Supervisor Tools web app | any | MySQL | 3306 |
HTTP/S | Enterprise web user | any | Supervisor Tools web app | 8080 |
System Access Requirements
Integration with UCCX/UCCE
To synchronize changes with CCX/CCE, we need an admin user for the Express Configuration APIs to read and write data on CCX/CCE.
Machine Access
Administrative privileges (root) on the machine are required to follow the deployment steps.
Database access rights
We require the following database and the privileged SQL user to connect to the EF application with its database. The application will create its tables and other schema objects itself after connection.
Create a Supervisor Tools application database with the name EFSupervisorTools.
Create an SQL Server User EFUser with a database role db_owner on the EFSupervisorTools database.
Time Synchronization Requirements
If, the system can produce unpredictable results. Therefore, the EF Team Administration application and Cisco UCCX/UCCE should have their time zone and date/time properly configured, according to the geographic region and must.
To configure the time zone, please see the instructions from the hardware or software manufacturer of the NTP server. The application servers should be synchronized. This synchronization should be maintained continuously and validated regularly. For security reasons, we recommend the Network Time Protocol (NTP) V 4.1+.