System Limitations
Summary | Description | Related Feature |
|---|---|---|
| Vault should be unsealed when any component requires a restart. | Vault should be unsealed if components need a restart or any of the components is restarted. If the vault is sealed and the component restarted the application will not work. | User Management |
| It takes 8-9 mins to sync Agents and Supervisors from UCCE | It takes 8-9 mins to sync Agents and Supervisors from UCCX. It happens only when a fresh deployment is done. It was tested on 2500 Agents and Supervisors. | User Management |
| SSO is not supported for this release | With UCCE 11.6 SSO is not supported yet | Application |
| HA is not supported as well for UCCE 11.6 | HA is not supported for now for UCCE 11.6 | Application |
| The Application Setting only accepts IP Addresses for now | The Application Setting only accepts IP Addresses for now | Application Setting/UMM |
| If application settings are not defined for a supervisor/agent | If the application settings are not defined then if the supervisor tries to access the Supervisor Tools or User Management he will not be allowed to log in | Application Settings/UMM |
| If application settings are not defined for the admin user | If the application settings are not defined then if the admin tries to access the Supervisor Tools, he will be routed to the User Management module so that he can define the settings there | Application Setting/UMM |
| Only 10,000 Callers are allowed to be uploaded at a time | While uploading callers in the caller list, only 10,000 callers are allowed to be uploaded | Caller List |
| Uploading 10,000 callers takes 3 mins | It takes 3mins to upload 10,000 callers | Caller List |
| It is advised that two consecutive files should not be uploaded | It is advised that one should wait for CSV to be uploaded completely then upload the other after the first one | Caller List |
| Note that on the front end no message will be displayed that the contacts are uploaded successfully | This kind of message is displayed in the caller list logs | Caller List |
| TTL jobs run after every 5 mins | TTL job runs every 5 mins. | Caller List |
| Easy Announcement Text message support | In this release now we can add a text message in addition to the prompts while defining the EasyAnnouncement | EasyAnnouncement |
| Easy Announcement Text message support | The minimum length is 1 and the Maximum 2000 | EasyAnnouncement |
| Easy Announcement Text message support | While creating the announcement we either need to select Prompts or a Text Message | EasyAnnouncement |
| Easy Announcement Text message support | In the API response of the general announcement IVR, the new line is represented by '\n' | EasyAnnouncement |
| In this release, only EABC and KPI's IVR APIs support HTTPS for now. Caller List API for supports only HTTP for now | In this release, only EABC and KPI's IVR APIs support HTTPS for now. Caller List API for supports only HTTP for now | IVR APIs |