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Release Name |
VRS14.8.0 |
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Release Date |
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Release Summary |
Introduces Finesse Login for single sign-in access between Cisco Finesse and VRS, Export Call Data for downloading filtered records in CSV format, and a Manual Refresh button that updates records without resetting applied filters. |
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Upgrade Guide |
✨ New in VRS 14.8.0
This is a minor release on top of VRS14.7. It includes targeted enhancements of user accessibility and integration within the Cisco deployment profile.
Features & Enhancements
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Feature |
Description |
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Agents logged into Cisco Finesse can access VRS without separate authentication. Role-based access ensures agents see only their own recordings; admins retain full access. |
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Users can export filtered call records in CSV format directly from the VRS interface for audit, QA, or offline analysis. The feature enhances data accessibility and streamlines reporting workflows. |
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A dedicated refresh button updates records in-place without reloading the page, preserving all applied filters and settings. This improves usability and ensures uninterrupted monitoring of call records. |
Release Test Highlights
Tested With
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This release has been tested with Cisco CUCM version 15.0, along with Cisco UCCX 15.0
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The solution has been tested with the MSSQL database.
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For Cisco deployment, Cisco IP Communicator (v8.6.1.13) devices are configured as agent phones.
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Calls have been tested using CIPC phones and real mobile devices, routing through Cisco Finesse.
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The VRS Web Application has been tested on Google Chrome (v147.0.x).
Not tested with
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The solution has not been tested with any other SQL databases.
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The release has not been tested with EFCX.
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High Availability (HA) deployment is not tested in this version.
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Calls have not been tested with Cisco Jabber phones.
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Load testing has not been conducted for VRS with either Cisco or EFCX deployments.
Compatibility Guide
Click here to navigate to the compatibility guide.