Expertflow Voice Recording Solution (VRS) provides compliant, scalable capture of customer interactions for contact centers. VRS supports both Cisco contact centers (UCCX/UCCE) and Expertflow CX, recording key call events, including hold/resume, transfers, and conference, so multi‑leg conversations can be reviewed end‑to‑end. Admins and authorized users can search and filter recordings, play them back, download, and archive in line with retention policies. Built‑in access control, auditability, and compliance features (such as pause/resume during sensitive segments) help meet regulatory and security requirements.
