Release Notes
Target release | 1.0 |
|---|---|
Target release date |
|
Status | COMPLETED |
Epic/Task | CTI-1168 |
Document status | COMPLETED |
Document owner | Haseeb Tahir |
Developers | Sharjeel Akram |
QA | Haseeb Tahir |
Release Summary
Integration between EFCX Connector and Zendesk CRM.
This embedded EFCX Connector runs inside the Zendesk CRM Web UI and enables agent/call controls within CRM allowing agents to use the same CRM agent interface for all call and chat handling and transfer.
Release Limitations
Encrypted phone number will be mapped on Customer’s Screen pop-up and Chat Activity in case of Viber.
Click to chat is not available for this release.
CX-Voice limitations are here.
Important Notes
You must have installed the Expertflow Contact Center(EFCX) before integrating with HubSpot.
Do not login to the same agent on different browsers or different machines.
Administrative access to server machines is required to install EF Connector.
Admin access to CRM is required to deploy CRM side configurations.
Open Issues in Release
Release Tested Highlights
Tested with:
Zendesk CRM
EFCX Agent Desk 4.8
CX Voice (Inbound & Outbound)
The following EFCX channels for chat:
WebChat
WhatsApp
Not Tested with:
Supervisor Controls
Consult a conversation
High Availability (HA)
Web Browser(s)
Google Chrome -
Version 136.0.7103.49 (Official Build) (64-bit)
Compatibility Matrix for this release is available here.