Release Notes

This embedded EFCX Connector runs inside the Zendesk CRM Web UI and enables agent/call controls within CRM allowing agents to use the same CRM agent interface for all call and chat handling and transfer.

Release Limitations

• Encrypted phone number will be mapped on Customer’s Screen pop-up and Chat Activity in case of Viber.

• Click to chat is not available for this release.

• CX-Voice limitations are here.

Important Notes

• You must have installed the Expertflow Contact Center(EFCX) before integrating with HubSpot.

• Do not login to the same agent on different browsers or different machines.

• Administrative access to server machines is required to install EF Connector.

• Admin access to CRM is required to deploy CRM side configurations.

Tested with:

• Zendesk CRM

• EFCX Agent Desk 4.8

• Click to Call

• CX Voice (Inbound & Outbound)

• The following EFCX channels for chat:

  • WebChat

  • WhatsApp

Not Tested with:

• Supervisor Controls

• Consult a conversation

• High Availability (HA)

Compatibility Matrix for this release is available here.