Solution Prerequisite
Time Synchronization
It is essential to consider time synchronization between the EFCX Connector and client applications. If the system’s dates and time are not synchronized the system can produce unpredictable results. Therefore, please make every effort to adhere to the following time synchronization guidelines:
EFCX Connector and client applications should have their Time Zone and time configured properly according to the geographic region and synchronized.
To configure the time zone, please see the instructions from the hardware or software manufacturer of NTP server.
Client applications and EFCX Connector should be synchronized to the second. This synchronization should be maintained continuously and validated regularly.
For security reasons, Network Time Protocol (NTP) V 4.1+ is recommended.
Browser Requirement
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Supports latest stable browser version | Supports latest stable browser version |
Recommended Browser: Google Chrome
Access Prerequisites
For remote installation and configurations, the implementation team would require remote access privileges.
VPN connection is required to connect.
Remote access via RDP or similar is required to do installation and configuration of EF Server.
Administrative access to server machines is required to install EFCX Connector.
Product Prerequisites
You must have installed the EFCX on your server before integrating with Zendesk.
Hardware Requirements
For hardware requirements please follow this guide for EFCX deployment requirements.
System Access Requirements
In order to access Zendesk Connector, an admin should be logged in to his Zendesk org to install the package and configure the required settings to use the application.