IVR Summary Report
Report Summary | Summarizes the journey of IVR activities per day |
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Report Columns
Following are the report columns
Fields | Description | |
|---|---|---|
Date | Shows the date. | |
Language | Shows the chosen language of sumerized data. | |
Menu | Total number of times customers selected the Main Menu on the IVR. | |
Sub Menu | Total number of times customers selected the Sub Menu on the IVR. | |
Abandoned on IVR | Total number of Abandoned calls on IVR. | |
Transfer to Queue | Total number of calls transferred to Queue. | |
Total IVR Duration (HH:MM:SS) | Shows the sum of time the customer spent on IVR in (HH:MM:SS) | |
Average IVR Duration (S) | Shows the Average of time the customer spent on IVR in secounds. | |
IVR Utilization (%) | Show the IVR utilization in percentage. | |
Maximum IVR Duration (s) | Shows the Maximum time the customer spent on IVR in secounds. |
Report Filter
The following report filters are available for filtering the reporting data.
Date ~ choose the date for which you want to filter out the data.
Language ~ choose the language for which you want to filter out the data.
