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Troubleshooting Login Errors

To log in a user, it should have three of the following:

  • Role - Agent or Permission

  • Group - agents_permission, senior_agents_permission

  • Team - default or any other

If any of the above is missing, the user won’t be allowed to log in.

The following role to permission group mapping is configured at the moment:

Role

Group

Agent

agents_permission OR senior_agents_permission

Supervisor

senior_agent_permission

Admin

No permissions are assigned to this role at the moment.

Sr #

Role

Group/Team

Permissions

Error Message

1

Agent

Default

agent_permissions

none

2

Agent

Default

senior_agent_permissions

none

3

Agent

Default

none

You do not have the required permissions to log in. Please check with your administrator. 

4

Agent

none

agent_permissions

You are not a part of any team. Please check with your administrator.

5

Agent

none

senior_agent_permissions

You are not a part of any team. Please check with your administrator.

6

Agent

none

none

Missing team or permissions to log in. Please check with your administrator.

7

Supervisor

Default

agent_permissions

You do not have the right permissions to log in. Please check with your administrator.

8

Supervisor

Default

senior_agent_permissions

no

9

Supervisor

Default

none

You do not have the required permissions to log in. Please check with your administrator. 

10

Supervisor

none

agent_permissions

Missing team or permissions to log in. Please check with your administrator.

11

Supervisor

none

senior_agent_permissions

You are not a part of any team. Please check with your administrator.

12

Supervisor

none

none

Missing team or permissions to log in. Please check with your administrator. 

13

none

Default

agent_permissions

Login should fail
No roles are assigned to log in. Please check with your administrator.

14

none

Default

senior_agent_permissions

Login should fail
No roles are assigned to log in. Please check with your administrator.

15

none

Default

none

Missing role or permissions to log in. Please check with your administrator. 

16

none

none

agent_permissions

Missing team or role to log in. Please check with your administrator.

17

none

none

senior_agent_permissions

Missing team or role to log in. Please check with your administrator.

18

none

none

none

Missing role, team or, permissions to log in. Please check with your administrator.

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