Troubleshooting Login Errors
To log in a user, it should have three of the following:
Role - Agent or Permission
Group - agents_permission, senior_agents_permission
Team - default or any other
If any of the above is missing, the user won’t be allowed to log in.
The following role to permission group mapping is configured at the moment:
Role | Group |
---|---|
Agent | agents_permission OR senior_agents_permission |
Supervisor | senior_agent_permission |
Admin | No permissions are assigned to this role at the moment. |
Sr # | Role | Group/Team | Permissions | Error Message |
1 | Agent | Default | agent_permissions | none |
2 | Agent | Default | senior_agent_permissions | none |
3 | Agent | Default | none | You do not have the required permissions to log in. Please check with your administrator. |
4 | Agent | none | agent_permissions | You are not a part of any team. Please check with your administrator. |
5 | Agent | none | senior_agent_permissions | You are not a part of any team. Please check with your administrator. |
6 | Agent | none | none | Missing team or permissions to log in. Please check with your administrator. |
7 | Supervisor | Default | agent_permissions | You do not have the right permissions to log in. Please check with your administrator. |
8 | Supervisor | Default | senior_agent_permissions | no |
9 | Supervisor | Default | none | You do not have the required permissions to log in. Please check with your administrator. |
10 | Supervisor | none | agent_permissions | Missing team or permissions to log in. Please check with your administrator. |
11 | Supervisor | none | senior_agent_permissions | You are not a part of any team. Please check with your administrator. |
12 | Supervisor | none | none | Missing team or permissions to log in. Please check with your administrator. |
13 | none | Default | agent_permissions | Login should fail |
14 | none | Default | senior_agent_permissions | Login should fail |
15 | none | Default | none | Missing role or permissions to log in. Please check with your administrator. |
16 | none | none | agent_permissions | Missing team or role to log in. Please check with your administrator. |
17 | none | none | senior_agent_permissions | Missing team or role to log in. Please check with your administrator. |
18 | none | none | none | Missing role, team or, permissions to log in. Please check with your administrator. |