|
Test Scenario |
2 conversations per second. Total 1500 conversations will be initiated in 750 seconds, every chat will have a message in every 5 seconds, conversations will be closed by agents eventually |
|---|---|
|
Agents |
501 |
|
Max Active Customers |
1500 |
|
Session Duration (s) |
1500 |
|
Test Duration (m) |
Expected: 38 Actual: 38 |
|
Total Conversations |
1500 |
|
Message Frequency per chat (s) |
5 |
|
Message Frequency per second overall |
Expected: 360.000 Actual: |
|
Message Count |
Expected: 13 chats per minute: 487,500 12 chats per minute: 450,000 11 chats per minute: 412,500 Actual: 347,162 |
|
Expected Result |
All the chats are being delivered to agents timely. Message count is not less than expected. |
|
Actual Result |
All chats were routed to agents with little slowness. Message count is less than expected |
|
Observations |
Slowness observed during load test 1500 chats should be diverted to agents in 750 seconds but it took 1320 seconds Message count not acceptable
|
|
Test Status |
Fail |
Test Setup
-
501 agents logged-in and in ready state to receive chats
-
Agents are auto accepting chats
-
Each conversation will be closed after 1500 seconds
Test Execution
-
1500 Chats are being initiated in the frequency of 2 chats per second
-
1 message is being exchanged after every 5 seconds for every conversation
