Description
Why of reporting and how do we provide reports
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Queue Flushed Conversation Count -
Channel Stats Graph -
Channel Stats Summary -
Channel Session Detail -
Transferred Tasks per Queue -
Agent Task Detail -
Conversation Detail -
Agent Productivity By Queue -
Agent State Analysis Report -
Agent Availability Report -
Historical Conversation Summary -
Queue Stats Today -
Wrap-up Summary -
Queue-wise Stats Summary -
Conversation Volume by Disposition -
IVR Detail Report -
IVR Summary Report -
Answered Chats in Time Intervals -
Agent Not Ready Detail -
Agent Not-Ready Summary -
Multichannel Session Detail -
Agent Performance Report (For Voice Only) -
Repeated Caller Report -
Reporting Database Schema -
CX Historical Reports- Supporting Tables