Reporting
Description
Why of reporting and how do we provide reports
Reports
- Queue Flushed Conversation Count
- Channel Stats Graph
- Channel Stats Summary
- Channel Session Detail
- Transferred Tasks per Queue
- Agent Task Detail
- Conversation Detail
- Agent Productivity By Queue
- Agent State Analysis Report
- Agent Availability Report
- Historical Conversation Summary
- Queue Stats Today
- Wrap-up Summary
- Queue-wise Stats Summary
- Conversation Volume by Disposition
- IVR Detail Report
- IVR Summary Report
- Answered Chats in Time Intervals
- Agent Not Ready Detail
- Agent Not-Ready Summary
- Multichannel Session Detail
- Agent Performance Report (For Voice Only)
- Repeated Caller Report