CX Performance Test Results


Title Test Status Expected Result Max Active Customers Session Duration (s) Test Duration (m)
300 Agents with 4 Conversation per second and 1 Message every 5 seconds per Conversation

Pass

All the chats are being delivered to agents timely. Message count is not less than expected.

900

1000

Expected: 20

Actual: 22

500 Agents with 2 Conversation per second and 1 Message every 5 seconds per Conversation

Fail

All the chats are being delivered to agents timely. Message count is not less than expected.

1500

1500

Expected: 38

Actual: 38

300 Agents with 2 Conversations per second and 1 Message every 5 seconds per Conversation

Pass

All the chats are being delivered to agents timely. Message count is not less than expected.

900

1000

Expected: 25

Actual: 26