5.13.0 5.12.0 5.11.0 5.10.0 5.9.0 5.8.0 5.7.0 5.6.0 5.5.0 5.4.0 5.3.0 5.2.0 5.1.0 5.0 4.10 4.9 4.8 4.7 4.6 4.5.3 4.5.2 4.5.1 4.5 4.4 4.3
5.13.0 5.12.0 5.11.0 5.10.0 5.9.0 5.8.0 5.7.0 5.6.0 5.5.0 5.4.0 5.3.0 5.2.0 5.1.0 5.0 4.10 4.9 4.8 4.7 4.6 4.5.3 4.5.2 4.5.1 4.5 4.4 4.3

CX Performance Test Results


Title Test Status Expected Result Max Active Customers Session Duration (s) Test Duration (m)
300 Agents with 1 Conversation per second and 1 Message every 5 seconds per Conversation 4.9

Pass

All the chats are being delivered to agents timely. Message count is not less than expected.

900

1000

Expected: 20

Actual: 22

300 Agents with 4 Conversation per second and 1 Message every 5 seconds per Conversation

Pass

All the chats are being delivered to agents timely. Message count is not less than expected.

900

1000

Expected: 20

Actual: 22

500 Agents with 2 Conversation per second and 1 Message every 5 seconds per Conversation

Fail

All the chats are being delivered to agents timely. Message count is not less than expected.

1500

1500

Expected: 38

Actual: 38

300 Agents with 3 Conversation per second and 1 Message every 5 seconds per Conversation4.9

Pass

All the chats are being delivered to agents timely. Message count is not less than expected.

900

1000

Expected: 20

Actual: 22

1000 Agents with 4 Conversation per second and 1 Message every 5 seconds per Conversation

FAIL

All the chats are being delivered to agents timely. Message count is not less than expected.

3000

1200

Expected: 40

Actual: 40

900 Concurrent Bot Conversations and 1 Message every 5 seconds per Conversation

FAIL

All the chats are being delivered to Bot timely. Message count is not less than expected.

900

1000

Expected: 20

Actual: 22