Breadcrumbs

CX Performance Test Results


Title

Test Status

Expected Result

Max Active Customers

Session Duration (s)

Test Duration (m)

(4.9) 300 Agents with 1 Conversation per second and 1 Message every 5 seconds per Conversation 4.9

PASS

All the chats are being delivered to agents timely. Message count is not less than expected.

900

1000

Expected: 20

Actual: 22

(4.9) 300 Agents with 3 Conversation per second and 1 Message every 5 seconds per Conversation4.9

PASS

All the chats are being delivered to agents timely. Message count is not less than expected.

900

1000

Expected: 20

Actual: 22

(4.9) 300 Agents with 4 Conversation per second and 1 Message every 5 seconds per Conversation

PASS

All the chats are being delivered to agents timely. Message count is not less than expected.

900

1000

Expected: 20

Actual: 22

(4.9) 1000 Agents with 4 Conversation per second and 1 Message every 5 seconds per Conversation

FAIL

All the chats are being delivered to agents timely. Message count is not less than expected.

3000

1200

Expected: 40

Actual: 40

(4.9) 500 Agents with 2 Conversation per second and 1 Message every 5 seconds per Conversation

FAIL

All the chats are being delivered to agents timely. Message count is not less than expected.

1500

1500

Expected: 38

Actual: 38

(4.9) 900 Concurrent Bot Conversations and 1 Message every 5 seconds per Conversation

FAIL

All the chats are being delivered to Bot timely. Message count is not less than expected.

900

1000

Expected: 20

Actual: 22