Multitenancy
With multitenancy, you can set up multiple virtually independent contact centers (tenants) provisioned from the same underlying infrastructure. Each tenant operates as a complete, independent contact center environment possessing its own configurations, agents, teams, customers, and interactions.
Expertflow CX Deployment Choices
Deployment Options: How You Can Host Expertflow CX
Expertflow CX offers flexible deployment models to suit your needs. Choose the option that best fits your organization:
1. On-Premises or Private Cloud
Integrate Expertflow CX into your own data center or private cloud. This option helps you meet regulatory or data residency requirements.
For more information, see Self Hosted Contact Center
2. Expertflow Managed Cloud (CCaaS)
Let Expertflow handle the infrastructure for you. Deploy quickly with dedicated or shared hosting in our managed cloud. Ideal for fast setup and minimal operational overhead.
3. Hybrid Cloud
Run core CX services in the Expertflow Cloud while keeping sensitive data or legacy systems on-premises or in your private cloud. This balances cloud scalability with your specific compliance needs. See CCaas Hybrid Model
Request a trial account setup.
CCaaS Partner Benefits
Expertflow CX’s multi-tenant architecture is engineered to reduce operational costs, increase customer capacity, and ensure market reach for your CCaaS offering.
Launch Your Own CCaaS Offering: Quickly transition to a service model, ready to onboard customers immediately.
Fully White-Label Capability: The solution can be rebranded under your name (available upon request), establishing your unique market identity.
Reduced Infrastructure Cost: A single multi-tenant instance efficiently serves multiple tenants, significantly lowering your operational expenses.
High Margins: Flexible licensing and reduced infrastructure costs support profitable and sustainable business models.
Scalable Architecture: Add new customers rapidly with minimal additional hardware per tenant.
Fast Go-to-Market: Start selling and onboarding customers in days by leveraging Expertflow’s ready-to-use, managed cloud environment.
Flexible Licensing: Choose between White Label License (full branding under your name) or Standard License (co-branded with Expertflow) to align with your pricing and marketing strategy.
Multi-tenant Architecture and Key Features
Expertflow CX multi-tenant design ensures tenants remain separate through logical partitioning: It provides the following operational and economic benefits to both CCaaS providers (Partners) and customers (tenants).
Following is the multi-tenancy architecture.
Logical Data Isolation
Each tenant maintains its own set of customers, agents, routing configurations, and conversation flows.
Each tenant has its own databases. Data, configurations, and user settings for each tenant are stored logically segregated and invisible to others.
Shared Resource Pool
Efficient use of CPU, memory, networks, and licenses across tenants. Reduces hardware, maintenance, and software licensing costs by shared infrastructure across all tenants.
Centralized Maintenance
Update once → all tenants receive updates instantly.
Tenant-Level Customization
Each tenant can have unique branding, flows, integrations, and roles. Each tenant can use its own branding and 3rd party integrations without affecting other tenants.
Security Compliances
GDPR, HIPAA, PCI-DSS aligned isolation and access control. Guarantees security and data privacy compliance (e.g., GDPR, HIPAA, PCI-DSS) even in a shared environment.
Tenant Provisioning
New tenants can be activated within hours with a minimal additional hardware footprint. New tenant-provisioning.
Tenant Subdomain
e.g., tenant1.example.com