Steps to Follow
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Login to the Microsoft Dynamics 365 and go to the published apps then select the ‘ channel integrated framework’.
If CIF is not installed on your CRM then you can follow this guide to install on your CRM.
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Click on the new button to create a new active channel provider and fill in the details as given in the screenshot below.
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Name : Genesys Connector (Depends on your Choice)
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Label: CTI
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Channel Url : http://<Server-IP>/ms-cif1-connector/
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Enabled outbound Communication: Yes
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Channel Order : 0
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API Version: 1.0
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Select Unified Interface Apps for the Channel
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Select the Unified app on where you want to embed the CTI.
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Assign roles according to your requirements.
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Click on Save Button.
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Go to the Unified app that you selected. For example for the Sales Team Member, it will look like the following screenshot.
