System Limitations

It takes 5 mins to sync Agents and Supervisors 

It takes 5 mins to sync Agents and Supervisors . It happens only when a fresh deployment is done.  It was tested on 1000 Agents and Supervisors. 

User Management

If application settings are not defined 

If the application settings are not defined user will be routed to the User Management module so that he can define the settings there for UCCX and UCCE

Application Setting/
User Management

The Application Setting in UMM can not be updated if only SMBV2 support is enabled

The Application Settings can only be updated if SMBV2 and SMBV1 support is enabled.

Application Setting/
User Management

The Application Setting only accepts IP Addresses for now

The Application Setting only accepts IP Addresses for now

Application Setting/
User Management

It is advised not to upload more than 300k Callers at a time 

While uploading callers in the caller list, upload 300k Callers at a time 

Caller List 

Uploading 200k callers take 3-4 mins 

It takes 3-4 mins to upload 200k callers 

Caller List

It is advised that two consecutive files should not be uploaded 

It is advised that one should wait for CSV to be uploaded completely then upload the other after the first one

Caller List

Note that on the front end no message will be displayed that the contacts are uploaded successfully 

This kind of message is displayed in the caller list logs

Caller List

TTL jobs runs everyday after 1:00 am

TTL removes the callers from the db as well.

Caller List

It takes 2-3 mins to Clear a Caller list containing 300k Callers

When we click on a clear call list button it starts deleting in the backend. It takes almost 2-3 mins to delete 300k callers.

Caller List

Login a supervisor with nocache

Login a supervisor with nocache, the supervisor will auto login to the supervisor tools gadget

Finesse Gadget

Login ST with finesse SSO

If primary UCCX or IDS service is down, Login with Finesse won't work

Finesse Gadget