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CX Release Notes

CX Release Notes 4.10

Patch Release CX4.10.1

Patch Release CX4.10.1.1
Patch Release CX4.10.1.2

Patch Release CX4.10.2

Patch Release CX4.10.3

Patch Release CX4.10.3.1

Patch Release CX4.10.5

CX Data Sheet

Customer

Customer Advanced Filters

Reports

Expertflow ETL - Data Platform

Transformation Rules - ETL Pipelines

Activities Data Pipeline

CX-Voice Connector Activities Data Pipeline
Voice Activities Data Pipeline

Forms Data Pipeline
Teams Data Pipeline

Campaigns Data Pipeline

Campaigns Schema Data Pipeline
Campaign Scheduler Data Pipeline

Campaigns 15 Minutes Gold Queries Pipeline

Campaign Call Details Gold Query
Campaign Connected Call Details Gold Query
Campaign Summary Gold Query
Dialing and Success Rate Summary Gold Query

Data Migrations

Migration Activity ( CX-4.4.10 to CX-4.7 )
Migration Activity ( CX-4.7 to CX-4.8 )
Data Migration On-boarding on Expertflow Data Platform
Migration Activity from Data Platform UI

EF Data Platform Deployment
Expertflow ETL deployment - A1 (Customized)

Reporting Connector

ETL Jobs
Deployment Guide - Kubernetes Cron Job For Reporting Connector
Deployment Guide - Kubernetes Cron Job For Custom Connector

Web RTC Secure Link Generation Data Pipeline
Cisco Agent & Team Sync Pipeline
Keycloak Users Pipeline
QM Data Pipeline
Troubleshooting Expertflow ETL Data Platform
Customer Bulk Upload ETL
Alembic Schema Migration

Migration of ETL Jobs from Talend Studio to EF Data Platform

Channel Session
Conversations

Grafana SLA, AWHT Pipeline
Upgrade guide from CX-4.9.4 to CX-4.10 for Data Platform

Technical Solutions/Refinements

Segregate Stats by Channel and Interaction Type

Metrics - Channels Segregated Stats

Message Level Data Metrics
User Manual for Fresh Deployment

Messages Data Pipeline

Messages Level Data

Agent Capabilities

Login to Agent Desk

Change Agent State
Logout

Accept a Conversation
View Conversation Data

Pause/Resume a Conversation

Limitations for Pause/Resume Conversation

Consult, Transfer and Conference
Send a Whisper Message
Send a Message
Edit a Text Message
View Conversation Notifications
Change Agent Desk Language
Agent Hand Raise
Embed a Webapp in Agent Desk
CTI Call Controls
Handle Voice Recording
Handle Multi-channel Conversation
Handle Email Interactions
Make a Manual Outbound Contact
Browser Microphone Permission
Apply Wrap-up and Add Notes
View Agent Dashboards
Assign Labels to Customers
Understanding Customer List View
Join Pull-based Requests
Leave Conversation
Browser and Sound Notifications
Agent Performance Dashboard
Handle WebRTC Calls

Supervisor Controls

Realtime Reporting and Dashboards

Impact of Team Structure on Dashboards

Silent Monitoring
Barge in
Agent Team
Team Announcements
Force Logout Agent
Customer List
Customer Schema
Customer Labels
Subscribed Lists
End PULL-based Requests
Monitors and manages CX Voice interactions

Deployment Guides

Deployment Planning

Kubernetes Distributions
Hardware sizing

RKE2 Single Node Deployment

RKE2 Control plane Deployment

RKE2 uninstallation
Tainting a Control Plane Node
ETCD Backup and Restore

Air-Gap Install for RKE-2 Kubernetes

Worker HA

Assessment Worker HA Functionality: A QA Perspective

CX High Availability

System Behaviour incase of Failover

High Availability using External Load Balancer

Deploy NGINX as an ELB
Deploy HAProxy as an ELB

High Availability with Kube-VIP
High Availability with DNS

Storage Solution - Getting Started

Node Affinity and Node Selector
Deploying Rook/Ceph as a cloud-native storage

Longhorn Deployment Guide

Volume Cloning Procedure
Volume Expansion
Volume Detaching

NFS Storage Service
Setup OpenEBS for Local Volume Provisioning
Using Managed PostgreSQL
Using Managed MongoDB
Using Managed ActiveMQ
Using Managed Redis

TLS enablement for Redis, MongoDB , PostgreSQL and ActiveMQ

Enable Keycloak DB (PostgreSQL) Connectivity Over TLS
TLS enablement for Redis, MongoDB , PostgreSQL and ActiveMQ with Static Certificates

MS-CRM-Connector-cif-1.0 Enablement with Kubernetes

MS-CRM-Connector-cif-2.0 Enablement with Kubernetes

TLS Enablement for ActiveMQ
Authentication Enablement for ActiveMQ

Helm-based Deployment for Expertflow CX

CX Solution Helm Uninstallation

Monitoring Solution Deployment

EFSwitch Monitoring Dashboards
C-Alerts
Setup Alerts via Gmail
EFCX Logs Traversal Guide
Enable Monitoring on MSSQL

CX Enhancements

WFM-Reports Component Deployment on Kubernetes

WFM-Core Component Deployment on Kubernetes

WFM-Auth Component Deployment on Kubernetes

Voice Recording Components deployment on Kubernetes

ELK for Logs Analysis

Deployment of Logging Operator

System Administration Guides

Add Cisco Unified Call Manager as a Voice Channel
Upgrade Guide for Routing Manager Role:
Mount CRM Service folder in unified-agent POD Guide

Backup and Restore Strategies and Recommendations for Expertflow CX

Kubernetes Backup/Restore using Velero
Mongo, PostgreSQL Backup/Restore Procedure for EF-CX on Kubernetes ( manual procedure )
Deployment of Postgres as a Streaming Standby with an External Repo

MYSQL SSL Connection Configuration for Reporting
Guide to Resolve Stuck Conversations Due to Active Tasks in Redis
Guide For Setting Up or Upgrading MySQL Database

Post Deployment Administration

HA Control-Plane Node Failover
ETCD Server Administration in K3s
Retrieving a Lost Docker Image Tag from a k3s Cluster
Controller Scripting Guide
Configuration Guides

ETCD Server Administration in RKE2

Replace a failed control plane node RKE2

MongoDB slow query logs
Redis Log Monitoring via slowlogs
Grandmama Test Stub Deployment
Multi node cluster Failover scenarios
Collection Removal from MongoDB

Change Default ActiveMQ Passwords Using ConfigMap
Guide for migrating Keycloak Groups/Teams to CX Teams
Deployment of Mongo using ReplicaSet
Conversion of Single Node MongoDB to ReplicaSet

Upgrade Guide

Upgrade Guide CX4.10.3.1 to CX4.10.5
Upgrade Guide CX4.10.3 to CX4.10.3.1
Upgrade Guide CX4.10.1.1 to CX4.10.1.2
Upgrade Guide CX4.10.1 to CX4.10.1.1
Upgrade Guide CX4.10.1 to CX4.10.2
Upgrade Guide CX4.10 to CX4.10.1
Upgrade Guide CX4.9.4 to CX4.10
APISIX Upgrade Guide from CX4.9.4 to CX4.10
Customizing CX Helm Chart Deployments
Using Traefik as Ingress Controller

Upgrade guide CX4.4.10 to CX4.10.2

TLS Enablement for Stateful Components
PostgreSQL Backup/Restore Procedure for EF-CX on Kubernetes
Upgrade Permissions On Keycloak

EF Data Platform Deployment 4.4.10 to 4.10

Data Migrations 4.4.10 to 4.10
(4.10)Migration Activity from Data Platform UI (4.4.10 to 4.10)

Migration Guide: Moving from Traefik to NGINX Ingress Controller

Upgrade Guide CX4.10.2 to CX4.10.3

CX4.10.3 ChangeLog

Geographical Deployment of Expertflow CX with Redundancy

Helm chart change logs
Geographical Disaster Recovery for EF-CX on Kubernetes

Create self-signed certificates for ingress
Health-Check API for CX Components

CX Deployment on Kubernetes

Expertflow CX Components Blueprint on Kubernetes
Recording Component Deployment For Eleveo
Setup Reporting Connector
Cisco voice Deployment on Kubernetes
CX uninstallation
Apply Domain-signed SSL Certificates
HC Migration Utility Deployment Guide

Setup Grafana for embedded dashboards

How to bootstrap Grafana to connect to SSL Enabled Datasource.
How to view/access the Agent Dashboards in Grafana.
How to Configure color Thresholds in Grafana panels
Technical Solution for Grafana Multitenancy
Technical solution to set Grafana language dynamically
Technical Solution for displaying Historical stats in Realtime Grafana Dashboards

HC 3.x Data Migration

Minio Data Migration

Setup Realtime Reporting Connector

Statefulset Release Management

Separate Redis for Non Core Components

nats deployment guide for CX on cloud
Helm Upgrade Guide
Upgrade to Mongodb Version 8.x for CX Solution
QM Connector Deployment Guide-to be reviewed by Sikander/Muneeb
Oauth2-Proxy Deployment Guide using Helm

Application Gateway (APISIX) Deployment for EF CX

Dynamic Routing

Upgrade to Redis version 7.x For EF-CX
CX-Tenant Component deployment
End-User Guide: Upgrading MongoDB Replica Set to 8.x for CX Solution ( UNVERIFIED )
Deployment Guide - Cisco Sync Service

Encryption at Rest - Configuration Guide

Encryption Schema Guide
Configuring Vault for Encryption

Developer Guides

Customer Facing SDK for Omnichannel Communication

Expertflow CX Objects

channelData
AgentPresence
CC User
Channel
ChannelConfig
ChannelConnector
channelSessionState
ChannelType
conversationParticipant
customer object

Participant

channelSession

ParticipantRole
ParticipantType
Tenant
carouselMessageType
component
ComponentType

CIM Messages

Message Body

Plain Text Message

Multimedia Messages

Send a Media message

Contact Message
Location Message
Button Message
URL Message
WrapUp Message
Delivery Notification Message
Notification Message
Deleted Notification
Whisper Message
Action Message
Carousel Message
Custom Message
Receipt Message
Template Message
Email Message
Voice Message

Message Header

Intent

Forms Developer Guide

Form APIs

Get Form Validations
Update Form
Get Form
Delete Form
Create Form

Agent Desk Developer Guide

Socket Events

Exchange CIM Message

Third Party Activies API

Unified Admin Guide

Getting the Offline License Encrypted file
License Consumption Status
Supervisor Access to Unified Admin

Voice Recording Solution

SIPrec-based recording using a CX SIP APP server, and EFSWITCH as the media server
Recording Links In EF CX
Recording Calls in CX Voice

Business Calendars

Business Calendars Limitations
Business Calendar API Configurations

Outbound Campaigns

Datasheet - CX Campaigns

User Guide - CX Campaigns

Batch Load
CCE Cisco Dialer
CCX Cisco Dialer
Plain Message
SMS
WhatsApp Node
Post Attempt Decision
Condition

API Reference - CX Campaigns
Solution Architecture - CX Campaigns

Outbound Result Notifications

Miscellaneous Dialer Call Results

Deployment Guide - CX Campaigns

Campaign Channel Configurations

Reports - CX Campaigns
DNC Lists
Conversation Flow for Outbound Dialing Modes
IVR Campaigns with CX
Outbound Flows Limitations

CX Surveys

CX Surveys Datasheet
CX Surveys Deployment Guide
CX Surveys User Guide

CX Surveys Reports

Questions' Summary Report
Agents' Summary Report

Right to left (RTL) support on Agent Desk
Configurable Log Masking
CX Solution Deployment using IAC
Translation support at customer widget

Breadcrumbs

Expertflow CX
Deployment Guides

On this Page

Helm Upgrade Guide

Scenarios

Change the existing chart’s values
- Image Tag
- Env Variables
- Volume Attachments/Removal

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