Breadcrumbs

onPullModeSubscribedListRequest



Event Name

onPullModeSubscribedListRequest

Event Description

Event is triggered when a new chat is initiated by the customer in one of the subscribed lists. It is also triggered when an agent leaves a chat

Emitter

Agent Manager

Action

Possible values are:

  • PULL_MODE_LIST_REQUEST_RECEIVED

  • PULL_MODE_LIST_REQUEST_STATE_CHANGED



Name

Description

Payload Properties

pullModeEvent

type: Object

describes the properties of the chat session

  1. id - String - system generated channel session ID

  2. Channel Session - Channel Object - Conversation session details

  3. Service Identifier -

type

type: Object

action of the event

-

topicId

type: String

ID of the conversation

-