taskRequest
| Event Name | taskRequest |
|---|---|
| Event Description | Event is triggered on a new conversation request. |
| Emitter | Agent Manager |
| Name | Description | Payload Properties |
|---|---|---|
channelSession | type: Object desc: contains values of properties related to the session that has been established through a particular channel e.g. web. | |
ccUser | type: Object desc: This object contains agent information | Properties are described here. |
taskId | type: String desc: ID of the task i.e. chat/call request | - |
conversationId | type: String desc: ID of the conversation | - |
CODE
{
"channelSession": {
"participantType": "ChannelSession",
"id": "139f94dc-75ef-40da-8778-e405155da86e",
"channel": {
"id": "6224aa535bd05f57c1c18517",
"name": "web",
"serviceIdentifier": "1111",
"tenant": {
"id": "1f38c564-c431-44fa-8745-167a75546958",
"name": null
},
"channelConfig": {
"id": "67c47e8d-3a52-48c3-b3fd-ecbd13ff25ad",
"channelMode": "HYBRID",
"conversationBot": "",
"responseSla": 60000,
"customerActivityTimeout": 30000,
"customerIdentificationCriteria": {
"value": null
},
"routingPolicy": {
"agentSelectionPolicy": "LONGEST_AVAILABLE",
"routeToLastAgent": true,
"routingMode": "PUSH",
"routingObjectId": "6223b4a3ef484b28639e9ca5",
"agentRequestTtl": 60000
},
"botId": "8bce469d-91d9-43a1-bf14-1f0832396588"
},
"channelConnector": {
"id": "6224a9d25bd05f57c1c18506",
"name": "web",
"channelProviderInterface": {
"id": "6224a9c75bd05f57c1c18500",
"name": "web",
"supportedChannelTypes": [
{
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
},
{
"id": "6233de0e3ef6175890847d4c",
"name": "web",
"channelLogo": "32917_web-1873373_1280.png",
"isInteractive": true,
"mediaRoutingDomain": "6233dde8c004592808ad3c0d"
}
],
"providerWebhook": "https://cim.expertflow.com/web-channel-manager/message/receive",
"channelProviderConfigSchema": []
},
"channelProviderConfigs": [],
"tenant": {
"id": "123308f8-e662-418b-abc1-1b2f8873cb26",
"name": null
}
},
"channelType": {
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
}
},
"customer": {
"_id": "626ef6b8b5ccce3610e1f41f",
"firstName": "Jane Doe",
"phoneNumber": [],
"isAnonymous": true,
"__v": 0,
"web": [
"1133777"
]
},
"customerSuggestions": [],
"channelData": {
"channelCustomerIdentifier": "1133777",
"serviceIdentifier": "1111",
"requestPriority": 0,
"channelTypeCode": "webChannel",
"additionalAttributes": [
{
"key": "WebChannelData",
"type": "WebChannelData",
"value": {
"browserDeviceInfo": {
"browserId": "123456",
"browserIdExpiryTime": "9999",
"browserName": "chrome",
"deviceType": "desktop"
},
"queue": "",
"locale": {
"timezone": "asia/karachi",
"language": "english",
"country": "pakistan"
},
"formData": {
"id": 0.13906573963476343,
"formId": 0.7384842703137151,
"filledBy": "web-init",
"attributes": [
{
"value": "",
"key": "firstName",
"type": "string"
},
{
"value": "",
"key": "lastName",
"type": "string"
},
{
"value": "",
"key": "email",
"type": "string"
},
{
"value": "1133777",
"key": "channelIdentifier1",
"type": "string"
}
],
"createdOn": "2022-05-07T15:07:06.738Z"
}
}
}
]
},
"latestIntent": null,
"customerPresence": {
"value": null
},
"isActive": true,
"topicId": "cc76c196-912d-4a47-a9dd-8a2357f54399",
"state": "STARTED",
"active": true
},
"ccUser": {
"participantType": "CCUser",
"id": "371fa125-89ee-4197-aa6f-3e0f00bcfc3b",
"keycloakUser": {
"id": "371fa125-89ee-4197-aa6f-3e0f00bcfc3b",
"firstName": "raza",
"lastName": "",
"roles": [
"agent"
],
"username": "raza",
"permittedResources": null,
"realm": "university"
},
"associatedRoutingAttributes": [
{
"routingAttribute": {
"id": "622b4728b3b44a59a4a49f92",
"name": "English",
"description": "Desc",
"type": "PROFICIENCY_LEVEL",
"defaultValue": 5
},
"value": 5
},
{
"routingAttribute": {
"id": "6223b4c2ef484b28639e9ca6",
"name": "science",
"description": "Boolean",
"type": "BOOLEAN",
"defaultValue": 1
},
"value": 1
}
]
},
"conversationId": "cc76c196-912d-4a47-a9dd-8a2357f54399",
"taskId": "2b55db94-a506-487b-a24d-5bfff7542f59"
}