Form Builder Schema | Expertflow CX

The Form Builder Schema is a tool designed to create, manage, and utilize multiple forms. Inspired by platforms like Google Forms, it introduces new question types, sections, weightage, and form type categorization to enhance the user experience and data collection capabilities.

Key Features

Form Types:
- Questionnaire Form
- Survey Form
- Wrap-up Form
- Pre-Conversation Form
- Generic Form
Question Types:
- INPUT
  - alphaNumeric (Alpha Numeric Character)
  - alphaNumericSpecial (Alpha Numeric Special Character)
  - email (Email)
  - number (Number)
  - password (Password)
  - positiveNumber (Positive Number)
  - url (URL)
  - ip (IP address with or without port)
  - date (Date)
  - time (Time)
  - dateTime (DateTime)
  - shortAnswer (Short Sentence)
  - file (Media File)
- OPTIONS
  - boolean (Yes/No → Single Select
  - mcq (Multiple Choice) → Single Select
  - checkbox (Checkboxes) → Multiple Select
  - dropdown (Dropdown) → Single Select
  - 5-star-rating (5 Star Rating) → Single Select
  - nps (Net Promotor Score) → Single Select
- TEXTAREA
  - paragraph (Long Sentences)
Sections
- Allow businesses to manage questions in a section.
- Allow adding multiple sections
- Enable/disable Sections
Weightage
- Questionnaire weightage formula being used on section to question level =>, for example, is section is assigned 50 weightage and the question is assigned 30 weightage then the formula will look like:30/100 * 50
- Form Level Weightage (Only Allowed in Questionnaire Type Forms)
- Question Level Weightage (Allowed only on MCQ and Dropdown Type Questions)
  1. Allow businesses to set weightage from form level to question’s option level.
  2. Weightage values range from 0 to 100 points
  3. Weightage only applies to Multiple Choices (mcq) and Dropdown (dropdown) type questions.

Questionnaire Valid Weightage Sample:

Form: (Questionnaire) → [100] ← Form Weightage
- Section-1 → [30] ← Section Weightage
  - Question-1 → [20] ← Question Weightage
    - Option-1 → [100] ← Option Weightage
    - Option-2 → [50] ← Option Weightage
    - Option-5 → [0] ← Option Weightage
  - Question-2 → [40] ← Question Weightage
    - Option-1 → [100] ← Option Weightage
    - Option-2 → [0] ← Option Weightage
  - Question-3 → [40] ← Question Weightage
    - Option-1 → [100] ← Option Weightage
    - Option-2 → [50] ← Option Weightage
    - Option-3 → [0] ← Option Weightage
- Section-2 → [40] ← Section Weightage
  - Question-1 → [50] ← Question Weightage
    - Option-1 → [100] ← Option Weightage
    - Option-2 → [50] ← Option Weightage
    - Option-3 → [0] ← Option Weightage
  - Question-2 → [50] ← Question Weightage
    - Option-1 → [100] ← Option Weightage
    - Option-2 → [50] ← Option Weightage
    - Option-3 → [0] ← Option Weightage
- Section - 3 → [30] ← Section Weightage
  - Question-1 → [30] ← Question Weightage
    - Option-1 → [100] ← Option Weightage
    - Option-2 → [50] ← Option Weightage
    - Option-3 → [0] ← Option Weightage
  - Question-2 → [30] ← Question Weightage
    - Option-1 → [100] ← Option Weightage
    - Option-2 → [50] ← Option Weightage
    - Option-3 → [0] ← Option Weightage
  - Question-3 → [40] ← Question Weightage
    - Option-1 → [100] ← Option Weightage
    - Option-2 → [50] ← Option Weightage
    - Option-3 → [0] ← Option Weightage

Audio File Attachments for Question Prompts
- Against each question, one can add Audio-type file attachments to allow businesses to fulfill IVR prompt use cases.
- The maximum file limit is 5MB
- File Engine Supported audio file type: mp3.

Questions Details

Detailed schema for all possible questions in forms with screenshots.

Value Type (Question)	Attribute Type (HTML)	Question Schema	Question Screenshots
alphaNumeric alphaNumericSpecial email number password positiveNumber url ip date time dateTime shortAnswer	INPUT	All Input Sample Schema { "_id": "65cc566711819b00328db0a9", // String (ObjectId) "attributeType": "INPUT", // String (Field type) "helpText": "Enter AlphaNumeric Text Here ..", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "what_is_your_name?", // String (Unique key for the attribute) "label": "What is your name?", // String (Label for the attribute) "valueType": "alphaNumeric", // String (Value type which will be added by customer) "attributeWeightage": 10, // Number (Overall attribute weightage for the question) "attributeAttachment": "https://file-server.expertflow.com/xyz" // String (Optional media file to be attached) }	All Input type questions will have the same look and feel except for the file-type question
file (file upload)	INPUT	Input File Type Sample Schema { "_id": "65cc566711819b00328db0a9", // String (ObjectId) "attributeType": "INPUT", // String (Field type) "helpText": "Enter AlphaNumeric Text Here ..", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "what_is_your_name?", // String (Unique key for the attribute) "label": "What is your name?", // String (Label for the attribute) "valueType": "file", // String (Value type which will be added by customer) "attributeAttachment": "https://file-server.expertflow.com/xyz", // String (Optional media file to be attached) "fileData": { "restrictFile": true, // Boolean (If set to false then no file type validation will be done) "fileExtension": ["PNG", "JPG", "JPEG", "DOC", "MOV", "MP3"], // Array of Strings (Allowed file extensions) "fileNumber": 5, // Number (Maximum 10 and minimum 1) "fileSize": 5, // Number (in MB) "destinationFolder": "https://file-server.expertflow.com/file/" // String (Destination folder for the file) } }	Allow users to upload a multi-media file with specific validations
paragraph	TEXTAREA	Paragraph Sample Schema { "_id": "65cc566711819b00328db0a9", // String (ObjectId) "attributeType": "TEXTAREA", // String (Field type) "helpText": "Enter Paragraph Text Here ..", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "what_is_your_name?", // String (Unique key for the attribute) "label": "What is your name?", // String (Label for the attribute) "valueType": "paragraph", // String (Value type which will be added by customer) "attributeAttachment": "https://file-server.expertflow.com/xyz" // String (Optional media file to be attached) }	Only Text Area Type Questions
boolean (Yes/No)	OPTIONS	Boolean Sample Schema { "_id": "65dc26ba07c232003325b8bf", // String (ObjectId) "attributeType": "OPTIONS", // String (Field type) "helpText": "Enter Customer Type Here...", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "customer_type", // String (Unique key for the attribute) "label": "Customer Type", // String (Label for the attribute) "valueType": "boolean", // String (Boolean, YES/NO Question valueType) "attributeAttachment": "https://file-server.expertflow.com/xyz", // String (Optional Media File to be attached) "attributeWeightage": null, // Null or Number (Overall attributeWeightage will be null or 0 in case of boolean) "attributeOptions": { "enableCategory": false, // Boolean "enableStyle": true, // Boolean (Assuming style can be enabled for boolean) "reverseOrder": false, // Boolean (If 'true' attributeData will be in reversed order) "isMultipleChoice": false, // Boolean (will be false in case of boolean) "attributeData": [ { "label": "Label Name", // String "values": [ { "label": "Yes", // String "value": true, // Boolean "optionStyle": { "name": "Filled Smile", // String "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg", // String "type": "filled", // String "color": null // String }, "optionWeightage": null // Null or Number (weightage will be null or 0 in case of boolean) }, { "label": "No", // String "value": false, // Boolean "optionStyle": { "name": "Filled Smile", // String "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg", // String "type": "filled", // String "color": null // String }, "optionWeightage": null // Null or Number (weightage will be null or 0 in case of boolean) } ] } ] } }	Boolean Type Questions with/without emoji enable
mcq (Multiple Choice → Single Select)	OPTIONS	Multiple Choice Sample Schema { "_id": "65dc26ba07c232003325b8bf", // String (ObjectId) "attributeType": "OPTIONS", // String (Field type) "helpText": "Enter Customer Type Here...", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "customer_type", // String (Unique key for the attribute) "label": "Customer Type", // String (Label for the attribute) "valueType": "mcq", // String (Multiple Choice, Single Select) "attributeAttachment": "https://file-server.expertflow.com/xyz", // String or Null (Optional Media File to be attached otherwise "null") "attributeWeightage": 10, // Number (Overall attributeWeightage for the question) "attributeOptions": { "enableCategory": false, // Boolean (In case of MCQ type question, category can be enabled) "enableStyle": false, // Boolean (Emojis cannot be enabled for mcq) "reverseOrder": false, // Boolean (Reverse Order cannot be 'true' in case of mcq type question) "isMultipleChoice": false, // Boolean (will be false in case of mcq) "attributeData": [ { "label": "Label Name", // String "values": [ { "label": "One", // String "value": null, // Null (value is not specified for mcq options) "optionStyle": null, // Null (optionStyle is not specified for mcq options) "optionWeightage": 10 // Number (weightage can be enabled in case of mcq) }, { "label": "Two", // String "value": null, // Null (value is not specified for mcq options) "optionStyle": null, // Null (optionStyle is not specified for mcq options) "optionWeightage": 10 // Number (weightage can be enabled in case of mcq) } // More objects can be added here ] } // More objects will only be added in case of 'enableCategory' is 'true' ] } }	Multiple Choice Question with Attribute(Question) level weightage
checkbox (Multi-Select)	OPTIONS	Checkboxes Sample Schema { "_id": "65dc26ba07c232003325b8bf", // String (ObjectId) "attributeType": "OPTIONS", // String (Field type) "helpText": "Enter Customer Type Here...", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "customer_type", // String (Unique key for the attribute) "label": "Customer Type", // String (Label for the attribute) "valueType": "checkbox", // String (checkbox) "attributeAttachment": "https://file-server.expertflow.com/xyz", // String or Null (Optional Media File to be attached otherwise "null") "attributeWeightage": null, // Null or Number (Overall attributeWeightage for the question type checkboxes will be 'null' or 0) "attributeOptions": { "enableCategory": false, // Boolean (In case of checkbox type question, category can be enabled) "enableStyle": false, // Boolean (Emojis cannot be enabled for checkbox) "reverseOrder": false, // Boolean (Reverse Order cannot be 'true' in case of checkbox type question) "isMultipleChoice": true, // Boolean (will be true in case of checkbox) "attributeData": [ { "label": "Label Name", // String "values": [ { "label": "One", // String "value": null, // Null (value is not specified for checkbox options) "optionStyle": null, // Null (emoji is not specified for checkbox options) "optionWeightage": null // Null or Number (weightage for checkbox options) }, { "label": "Two", // String "value": null, // Null (value is not specified for checkbox options) "optionStyle": null, // Null (emoji is not specified for checkbox options) "optionWeightage": null // Null or Number (weightage for checkbox options) } // More objects can be added here ] } // More objects will only be added in case 'enableCategory' is 'true' ] } }	Checkboxes Type Question with Category Enabled
dropdown (Single Select)	OPTIONS	Dropdown Sample Schema { "_id": "65dc26ba07c232003325b8bf", // String (ObjectId) "attributeType": "OPTIONS", // String (Field type) "helpText": "Enter Customer Type Here...", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "customer_type", // String (Unique key for the attribute) "label": "Customer Type", // String (Label for the attribute) "valueType": "dropdown", // String (dropdown) "attributeAttachment": "https://file-server.expertflow.com/xyz", // String or Null (Optional Media File to be attached otherwise "null") "attributeWeightage": 10, // Number (Overall attributeWeightage for the question) "attributeOptions": { "enableCategory": false, // Boolean (In case of Dropdown type question, category can be enabled) "enableStyle": false, // Boolean (Emojis cannot be enabled for dropdown) "reverseOrder": false, // Boolean (Reverse Order cannot be 'true' in case of dropdown type question) "isMultipleChoice": false, // Boolean (will be false in case of dropdown) "attributeData": [ { "label": "Label Name", // String "values": [ { "label": "One", // String "value": null, // Null (value is not specified for dropdown options) "optionStyle": null, // Null (optionStyle is not specified for dropdown options) "optionWeightage": 10 // Number (weightage can be enabled in case of mcq) }, { "label": "Two", // String "value": null, // Null (value is not specified for dropdown options) "optionStyle": null, // Null (optionStyle is not specified for dropdown options) "optionWeightage": 10 // Number (weightage can be enabled in case of mcq) } // More objects can be added here ] } ] } }	Dropdown Type Question with Attribute (Question) level Weightage
5-star-rating (5-Star Rating)	OPTIONS	5 Star Rating Sample Schema { "_id": "65dc26ba07c232003325b8bf", // String (ObjectId) "attributeType": "OPTIONS", // String (Field type) "helpText": "Enter Customer Type Here...", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "customer_type", // String (Unique key for the attribute) "label": "Customer Type", // String (Label for the attribute) "valueType": "rating", // String (rating) "ratingType": "star", // String (Other options are: rating_bar, linear_scale, smiley_outline, smiley_filled) "attributeWeightage": 10, // Number (Overall attributeWeightage for the question) "attributeAttachment": "https://file-server.expertflow.com/xyz", // String or Null (Optional Media File to be attached otherwise "null") "attributeOptions": { "enableCategory": false, // Boolean (In case of Dropdown type question, category can be enabled) "enableStyle": true, // Boolean (Emojis can not be enabled for dropdown) "reverseOrder": false, // Boolean (Reverse Order can be 'true' in case of rating type question) "isMultipleChoice": false, // Boolean (will be false in case of dropdown) "attributeData": [ { "label": "Label Name", // String "values": [ { "label": "Very Dissatisfied", // String "value": 1, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg", // String "type": "filled", // String "color": "#ffffff" // String }, "optionWeightage": null // Null (weightage can be null) }, { "label": "Dissatisfied", // String "value": 2, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg", // String "type": "filled", // String "color": "#ffffff" // String }, "optionWeightage": null // Null (weightage can be null) }, { "label": "Neutral", // String "value": 3, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg", // String "type": "filled", // String "color": "#ffffff" // String }, "optionWeightage": null // Null (weightage can be null) }, { "label": "Satisfied", // String "value": 4, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg", // String "type": "filled", // String "color": "#ffffff" // String }, "optionWeightage": null // Null (weightage can be null) }, { "label": "Very Satisfied", // String "value": 5, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg", // String "type": "filled", // String "color": "#ffffff" // String }, "optionWeightage": null // Null (weightage can be null) } ] } ] } }	5 Star Rating Type Question with emoji enabled
nps → (Net Promoter Score)	OPTIONS	NPS Sample Schema { "_id": "65dc26ba07c232003325b8bf", // String (ObjectId) "attributeType": "OPTIONS", // String (Field type) "helpText": "Enter Customer Type Here...", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "customer_type", // String (Unique key for the attribute) "label": "Customer Type", // String (Label for the attribute) "valueType": "nps", // String (Boolean, checkbox, mcq, dropdown, rating, nps) "attributeWeightage": 10, // Number (Overall attributeWeightage for the question) "attributeAttachment": "https://file-server.expertflow.com/xyz", // String or Null (Optional Media File to be attached otherwise "null") "attributeOptions": { "enableCategory": false, // Boolean "enableStyle": false, //Boolean "reverseOrder": false, //Boolean "isMultipleChoice": false, // Boolean (Only true in case of checkboxes) "attributeData": [ { "label": "", // String "values": [ { "label": "Very Dissatisfied", // String "value": 0, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 1, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 2, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 3, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 4, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 5, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 6, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 7, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 8, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 9, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 10, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number } ] } ] } }	NPS Type Question

Form Schema Restrictions

Restrictions	Questionnaire Form	Survey Form	Wrap-up Form	Pre-Conversation Form	Generic
Sections	✅ By default, sections will be enabled, and toggle disabled.	✅ By default, sections will be disabled but can be enabled.	🚫 By default, sections will be disabled and toggle disabled.	🚫 By default, sections will be disabled, and toggle disabled	✅ By default, sections will be enabled but can be disabled
Weightage	✅ By default, weightage will be enabled, and toggle disabled.	🚫 Form-level weightage is always disabled, the toggle is disabled Only available on MCQs and Dropdown type question's attribute level.	🚫 Weightage is always disabled, the toggle is disabled	🚫 Weightage is always disabled, the toggle is disabled	✅ By default disabled, but can be enabled. * Given weightage will only apply/ be available for single select MCQs/dropdown type questions (weightage calculation will only apply on these), should be fine if enabled.
Muliple Choice Categories	🚫 Default/Always disabled, toggle disabled.	🚫 Default/Always disabled, toggle disabled.	✅ Default enabled can be disabled.	🚫 Disabled by default	✅ Enabled by default, can be disabled.
Single Select	✅	✅	✅	✅ Allowed by default Dropdown and MCQs	✅
Multi Select	🚫	🚫	✅	🚫 Disabled by default	✅

Question types Available per Form Type

Value Type (Question Type)	Attribute Type (HTML)	Form Type
alphaNumeric alphaNumericSpecial email number password positiveNumber url ip date time dateTime shortAnswer	INPUT	pre-conversation Survey Generic
file (file upload)	INPUT	pre-conversation Survey Generic
paragraph	TEXTAREA	pre-conversation Survey Generic
boolean (Yes/No)	OPTIONS	pre-conversation Survey Generic
mcq (Multiple Choice → Single Select)	OPTIONS	pre-conversation Survey Generic Wrapup Questionnaire
checkbox (Multi-Select)	OPTIONS	Generic Wrapup
dropdown (Single Select)	OPTIONS	pre-conversation Survey Generic Wrapup Questionnaire
5-star-rating (5-Star Rating)	OPTIONS	Survey Generic
nps → (Net Promoter Score)	OPTIONS	Survey Generic

Complete Form Type Schemas

TYPE	SCHEMA
QUESTIONNAIRE	Questionnaire Type Form { "id": "65b248c710e57100322c5f88", "formType": "Questionaire", "formTitle": "Pre-Chat Form Testing", "formDescription": "", "enableSections": true, "enableWeightage": true, "formWeightage" : 0, // null in case enableWeightage is false "section": [ { "sectionName": "Section Name", "sectionKey": "section_name", "sectionWeightage": 100, "attributes": [ // MCQ Multiple Choice Single Select { "_id": "65dc26ba07c232003325b8bf", // String (ObjectId) "attributeType": "OPTIONS", // String (Field type) "helpText": "Enter Customer Type Here...", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "customer_type", // String (Unique key for the attribute) "label": "Customer Type", // String (Label for the attribute) "valueType": "mcq", // String (Multiple Choice, Single Select) "attributeAttachment": "https://file-server.expertflow.com/xyz", // String or Null (Optional Media File to be attached otherwise "null") "attributeWeightage": 10, // Number (Overall attributeWeightage for the question) "attributeOptions": { "enableCategory": false, // Boolean (In case of MCQ type question, category can be enabled) "enableStyle": false, // Boolean (Emojis cannot be enabled for mcq) "reverseOrder": false, // Boolean (Reverse Order cannot be 'true' in case of mcq type question) "isMultipleChoice": false, // Boolean (will be false in case of mcq) "attributeData": [ { "label": "Label Name", // String "values": [ { "label": "One", // String "value": null, // Null (value is not specified for mcq options) "optionStyle": null, // Null (optionStyle is not specified for mcq options) "optionWeightage": 10 // Number (weightage can be enabled in case of mcq) }, { "label": "Two", // String "value": null, // Null (value is not specified for mcq options) "optionStyle": null, // Null (optionStyle is not specified for mcq options) "optionWeightage": 10 // Number (weightage can be enabled in case of mcq) } // More objects can be added here ] } // More objects will only be added in case of 'enableCategory' is 'true' ] } }, // Dropdown Type Question { "_id": "65dc26ba07c232003325b8bf", // String (ObjectId) "attributeType": "OPTIONS", // String (Field type) "helpText": "Enter Customer Type Here...", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "customer_type", // String (Unique key for the attribute) "label": "Customer Type", // String (Label for the attribute) "valueType": "dropdown", // String (dropdown) "attributeAttachment": "https://file-server.expertflow.com/xyz", // String or Null (Optional Media File to be attached otherwise "null") "attributeWeightage": 10, // Number (Overall attributeWeightage for the question) "attributeOptions": { "enableCategory": false, // Boolean (In case of Dropdown type question, category can be enabled) "enableStyle": false, // Boolean (Emojis cannot be enabled for dropdown) "reverseOrder": false, // Boolean (Reverse Order cannot be 'true' in case of dropdown type question) "isMultipleChoice": false, // Boolean (will be false in case of dropdown) "attributeData": [ { "label": "Label Name", // String "values": [ { "label": "One", // String "value": null, // Null (value is not specified for dropdown options) "optionStyle": null, // Null (optionStyle is not specified for dropdown options) "optionWeightage": 10 // Number (weightage can be enabled in case of mcq) }, { "label": "Two", // String "value": null, // Null (value is not specified for dropdown options) "optionStyle": null, // Null (optionStyle is not specified for dropdown options) "optionWeightage": 10 // Number (weightage can be enabled in case of mcq) } // More objects can be added here ] } ] } }, ] } ] }
SURVEY	Survey Type Form { "id": "65b248c710e57100322c5f88", "formType": "Survey", "formTitle": "Survey Form Testing", "formDescription": "", "enableSections": true, "enableWeightage": false, "section": [ { "sectionName": "Section Name", "sectionKey": "section_name", "sectionWeightage": null, or 0 because in case of survey weightage is disabled "attributes": [ // Boolean Type Question (YES/NO) { "_id": "65dc26ba07c232003325b8bf", // String (ObjectId) "attributeType": "OPTIONS", // String (Field type) "helpText": "Enter Customer Type Here...", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "customer_type", // String (Unique key for the attribute) "label": "Customer Type", // String (Label for the attribute) "valueType": "boolean", // String (Boolean, YES/NO Question valueType) "attributeAttachment": "https://file-server.expertflow.com/xyz", // String (Optional Media File to be attached) "attributeWeightage": null, // Null or Number (Overall attributeWeightage will be null or 0 in case of boolean) "attributeOptions": { "enableCategory": false, // Boolean "enableStyle": true, // Boolean (Assuming style can be enabled for boolean) "reverseOrder": false, // Boolean (If 'true' attributeData will be in reversed order) "isMultipleChoice": false, // Boolean (will be false in case of boolean) "attributeData": [ { "label": "Label Name", // String "values": [ { "label": "Yes", // String "value": true, // Boolean "optionStyle": { "name": "Filled Smile", // String "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg", // String "type": "filled", // String "color": null // String }, "optionWeightage": null // Null or Number (weightage will be null or 0 in case of boolean) }, { "label": "No", // String "value": false, // Boolean "optionStyle": { "name": "Filled Smile", // String "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg", // String "type": "filled", // String "color": null // String }, "optionWeightage": null // Null or Number (weightage will be null or 0 in case of boolean) } ] } ] } }, // 5 Star Rating Type Question (5-star-rating, Emoji-Filled) { "_id": "65dc26ba07c232003325b8bf", // String (ObjectId) "attributeType": "OPTIONS", // String (Field type) "helpText": "Enter Customer Type Here...", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "customer_type", // String (Unique key for the attribute) "label": "Customer Type", // String (Label for the attribute) "valueType": "rating", // String (rating) "ratingType": "star", // String (Other options are: rating_bar, linear_scale, smiley_outline, smiley_filled) "attributeWeightage": 10, // Number (Overall attributeWeightage for the question) "attributeAttachment": "https://file-server.expertflow.com/xyz", // String or Null (Optional Media File to be attached otherwise "null") "attributeOptions": { "enableCategory": false, // Boolean (In case of Dropdown type question, category can be enabled) "enableStyle": true, // Boolean (Emojis can not be enabled for dropdown) "reverseOrder": false, // Boolean (Reverse Order can be 'true' in case of rating type question) "isMultipleChoice": false, // Boolean (will be false in case of dropdown) "attributeData": [ { "label": "Label Name", // String "values": [ { "label": "Very Dissatisfied", // String "value": 1, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg", // String "type": "filled", // String "color": "#ffffff" // String }, "optionWeightage": null // Null (weightage can be null) }, { "label": "Dissatisfied", // String "value": 2, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg", // String "type": "filled", // String "color": "#ffffff" // String }, "optionWeightage": null // Null (weightage can be null) }, { "label": "Neutral", // String "value": 3, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg", // String "type": "filled", // String "color": "#ffffff" // String }, "optionWeightage": null // Null (weightage can be null) }, { "label": "Satisfied", // String "value": 4, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg", // String "type": "filled", // String "color": "#ffffff" // String }, "optionWeightage": null // Null (weightage can be null) }, { "label": "Very Satisfied", // String "value": 5, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": "https://cx-frontend.expertflow.com/unified-admin/assets/images/form-assets/emoticon-filled-1.svg", // String "type": "filled", // String "color": "#ffffff" // String }, "optionWeightage": null // Null (weightage can be null) } ] } ] } }, // NPS Net Promoter Score Question Type { "_id": "65dc26ba07c232003325b8bf", // String (ObjectId) "attributeType": "OPTIONS", // String (Field type) "helpText": "Enter Customer Type Here...", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "customer_type", // String (Unique key for the attribute) "label": "Customer Type", // String (Label for the attribute) "valueType": "nps", // String (Boolean, checkbox, mcq, dropdown, rating, nps) "attributeWeightage": 10, // Number (Overall attributeWeightage for the question) "attributeAttachment": "https://file-server.expertflow.com/xyz", // String or Null (Optional Media File to be attached otherwise "null") "attributeOptions": { "enableCategory": false, // Boolean "enableStyle": false, //Boolean "reverseOrder": false, //Boolean "isMultipleChoice": false, // Boolean (Only true in case of checkboxes) "attributeData": [ { "label": "", // String "values": [ { "label": "Very Dissatisfied", // String "value": 0, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 1, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 2, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 3, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 4, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 5, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 6, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 7, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 8, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 9, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number }, { "label": "", // String "value": 10, // Number "optionStyle": { // Object "name": "Filled Smile", // String "media": null, // String "type": "nps", // String "color": "#ffffff" // String }, "optionWeightage": null // Null or Number } ] } ] } }, // MCQ Multiple Choice Single Select { "_id": "65dc26ba07c232003325b8bf", // String (ObjectId) "attributeType": "OPTIONS", // String (Field type) "helpText": "Enter Customer Type Here...", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "customer_type", // String (Unique key for the attribute) "label": "Customer Type", // String (Label for the attribute) "valueType": "mcq", // String (Multiple Choice, Single Select) "attributeAttachment": "https://file-server.expertflow.com/xyz", // String or Null (Optional Media File to be attached otherwise "null") "attributeWeightage": 10, // Number (Overall attributeWeightage for the question) "attributeOptions": { "enableCategory": false, // Boolean (In case of MCQ type question, category can be enabled) "enableStyle": false, // Boolean (Emojis cannot be enabled for mcq) "reverseOrder": false, // Boolean (Reverse Order cannot be 'true' in case of mcq type question) "isMultipleChoice": false, // Boolean (will be false in case of mcq) "attributeData": [ { "label": "Label Name", // String "values": [ { "label": "One", // String "value": null, // Null (value is not specified for mcq options) "optionStyle": null, // Null (optionStyle is not specified for mcq options) "optionWeightage": 10 // Number (weightage can be enabled in case of mcq) }, { "label": "Two", // String "value": null, // Null (value is not specified for mcq options) "optionStyle": null, // Null (optionStyle is not specified for mcq options) "optionWeightage": 10 // Number (weightage can be enabled in case of mcq) } // More objects can be added here ] } // More objects will only be added in case of 'enableCategory' is 'true' ] } }, // Dropdown Type Question { "_id": "65dc26ba07c232003325b8bf", // String (ObjectId) "attributeType": "OPTIONS", // String (Field type) "helpText": "Enter Customer Type Here...", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "customer_type", // String (Unique key for the attribute) "label": "Customer Type", // String (Label for the attribute) "valueType": "dropdown", // String (dropdown) "attributeAttachment": "https://file-server.expertflow.com/xyz", // String or Null (Optional Media File to be attached otherwise "null") "attributeWeightage": 10, // Number (Overall attributeWeightage for the question) "attributeOptions": { "enableCategory": false, // Boolean (In case of Dropdown type question, category can be enabled) "enableStyle": false, // Boolean (Emojis cannot be enabled for dropdown) "reverseOrder": false, // Boolean (Reverse Order cannot be 'true' in case of dropdown type question) "isMultipleChoice": false, // Boolean (will be false in case of dropdown) "attributeData": [ { "label": "Label Name", // String "values": [ { "label": "One", // String "value": null, // Null (value is not specified for dropdown options) "optionStyle": null, // Null (optionStyle is not specified for dropdown options) "optionWeightage": 10 // Number (weightage can be enabled in case of mcq) }, { "label": "Two", // String "value": null, // Null (value is not specified for dropdown options) "optionStyle": null, // Null (optionStyle is not specified for dropdown options) "optionWeightage": 10 // Number (weightage can be enabled in case of mcq) } // More objects can be added here ] } ] } }, { // All possible attributes of the type INPUT }, { // TEXTAREA }, ] } ] }
WRAPUP	Wrap-up Type Form { "id": "65b248c710e57100322c5f88", "formType": "Wrap-up", "formTitle": "Wrap Up Form Testing", "formDescription": "", "enableSections": true, "enableWeightage": true, "section": [ { "sectionName": "Section Name", "sectionKey": "section_name", "sectionWeightage": 100, "attributes": [ // Checkboxes Type Question with Categories enabled { "_id": "65dc26ba07c232003325b8bf", // String (ObjectId) "attributeType": "OPTIONS", // String (Field type) "helpText": "Enter Customer Type Here...", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "customer_type", // String (Unique key for the attribute) "label": "Customer Type", // String (Label for the attribute) "valueType": "checkbox", // String (checkbox) "attributeAttachment": "https://file-server.expertflow.com/xyz", // String or Null (Optional Media File to be attached otherwise "null") "attributeWeightage": null, // Null or Number (Overall attributeWeightage for the question type checkboxes will be 'null' or 0) "attributeOptions": { "enableCategory": false, // Boolean (In case of checkbox type question, category can be enabled) "enableStyle": false, // Boolean (Emojis cannot be enabled for checkbox) "reverseOrder": false, // Boolean (Reverse Order cannot be 'true' in case of checkbox type question) "isMultipleChoice": true, // Boolean (will be true in case of checkbox) "attributeData": [ { "label": "Label Name", // String "values": [ { "label": "One", // String "value": null, // Null (value is not specified for checkbox options) "optionStyle": null, // Null (emoji is not specified for checkbox options) "optionWeightage": null // Null or Number (weightage for checkbox options) }, { "label": "Two", // String "value": null, // Null (value is not specified for checkbox options) "optionStyle": null, // Null (emoji is not specified for checkbox options) "optionWeightage": null // Null or Number (weightage for checkbox options) } // More objects can be added here ] } // More objects will only be added in case 'enableCategory' is 'true' ] } }, ] } ] }
PRE-CONVERSATION	Pre-conversation Type Form { "id": "65b248c710e57100322c5f88", "formType": "Pre-conversation", "formTitle": "Pre-Chat Form Testing", "formDescription": "", "enableSections": true, "enableWeightage": false, "section": [ { "sectionName": "Section Name", "sectionKey": "section_name", "sectionWeightage": null, or 0 because in case of survey weightage is disabled "attributes": [ // MCQ Multiple Choice Single Select { "_id": "65dc26ba07c232003325b8bf", // String (ObjectId) "attributeType": "OPTIONS", // String (Field type) "helpText": "Enter Customer Type Here...", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "customer_type", // String (Unique key for the attribute) "label": "Customer Type", // String (Label for the attribute) "valueType": "mcq", // String (Multiple Choice, Single Select) "attributeAttachment": "https://file-server.expertflow.com/xyz", // String or Null (Optional Media File to be attached otherwise "null") "attributeWeightage": 10, // Number (Overall attributeWeightage for the question) "attributeOptions": { "enableCategory": false, // Boolean (In case of MCQ type question, category can be enabled) "enableStyle": false, // Boolean (Emojis cannot be enabled for mcq) "reverseOrder": false, // Boolean (Reverse Order cannot be 'true' in case of mcq type question) "isMultipleChoice": false, // Boolean (will be false in case of mcq) "attributeData": [ { "label": "Label Name", // String "values": [ { "label": "One", // String "value": null, // Null (value is not specified for mcq options) "optionStyle": null, // Null (optionStyle is not specified for mcq options) "optionWeightage": 10 // Number (weightage can be enabled in case of mcq) }, { "label": "Two", // String "value": null, // Null (value is not specified for mcq options) "optionStyle": null, // Null (optionStyle is not specified for mcq options) "optionWeightage": 10 // Number (weightage can be enabled in case of mcq) } // More objects can be added here ] } // More objects will only be added in case of 'enableCategory' is 'true' ] } }, // Dropdown Type Question { "_id": "65dc26ba07c232003325b8bf", // String (ObjectId) "attributeType": "OPTIONS", // String (Field type) "helpText": "Enter Customer Type Here...", // String (Placeholder of field) "isRequired": true, // Boolean (Check if field is required or not) "key": "customer_type", // String (Unique key for the attribute) "label": "Customer Type", // String (Label for the attribute) "valueType": "dropdown", // String (dropdown) "attributeAttachment": "https://file-server.expertflow.com/xyz", // String or Null (Optional Media File to be attached otherwise "null") "attributeWeightage": 10, // Number (Overall attributeWeightage for the question) "attributeOptions": { "enableCategory": false, // Boolean (In case of Dropdown type question, category can be enabled) "enableStyle": false, // Boolean (Emojis cannot be enabled for dropdown) "reverseOrder": false, // Boolean (Reverse Order cannot be 'true' in case of dropdown type question) "isMultipleChoice": false, // Boolean (will be false in case of dropdown) "attributeData": [ { "label": "Label Name", // String "values": [ { "label": "One", // String "value": null, // Null (value is not specified for dropdown options) "optionStyle": null, // Null (optionStyle is not specified for dropdown options) "optionWeightage": 10 // Number (weightage can be enabled in case of mcq) }, { "label": "Two", // String "value": null, // Null (value is not specified for dropdown options) "optionStyle": null, // Null (optionStyle is not specified for dropdown options) "optionWeightage": 10 // Number (weightage can be enabled in case of mcq) } // More objects can be added here ] } ] } }, { // All possible attributes of the type INPUT }, { // TEXTAREA }, ] } ] }
GENERIC	Generic Type Form `{ "id": "65b248c710e57100322c5f88", "formType": "Generic", "formTitle": "Generic Form Testing", "formDescription": "", "enableSections": true, "enableWeightage": false, "section": [ { "sectionName": "Section Name", "sectionKey": "section_name", "sectionWeightage": 100, "attributes": [ // ALL INPUT AND TEXTAREA AND OPTIONS TYPE QUESTIONS LEGAL in this type of FORM ] } ] }`