Expertflow CX
Expertflow CX
Expertflow CX is a complete contact center solution for voice, chat and video. It is available as standalone solution and also as update for all customers using HC 4.x and HC3.x.
Documentation
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CX Data Sheet
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HC 3.x vs Expertflow CX - Features Comparison
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Customer Identities
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Solution Architecture
- Queue Flushed Conversation Count
- Channel Stats Graph
- Channel Stats Summary
- Channel Session Detail
- Transferred Tasks per Queue
- Agent Task Detail
- Conversation Detail
- Agent Productivity By Queue
- Agent State Analysis Report
- Agent Availability Report
- Historical Conversation Summary
- Queue Stats Today
- Wrap-up Summary
- Queue-wise Stats Summary
- Conversation Volume by Disposition
- IVR Detail Report
- IVR Summary Report
- Answered Chats in Time Intervals
- Agent Not Ready Detail
- Agent Not-Ready Summary
- Multichannel Session Detail
- Agent Performance Report (For Voice Only)
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CX Historical Reports- Supporting Tables
- Login to Agent Desk
- Accept a Conversation
- View Conversation Data
- Pause/Resume a Conversation
- Consult, Transfer and Conference
- Send a Whisper Message
- Send a Message
- View Conversation Notifications
- Change Agent Desk Language
- Agent Hand Raise
- CTI Call Controls
- Handling Multi-channel Conversation
- Make a Manual Outbound Contact
- Apply Wrap-up and Add Notes
- Assign Labels to Customers
- Understanding Customer List View
- Join Pull-based Requests
- Leave Conversation
- Browser and Sound Notifications
- Agent Dashboards
- Agents Dashboards
- Deployment Planning
- RKE2 Single Node Deployment
- Worker HA
- Control Plane HA
- Storage Solution - Getting Started
- TLS enablement for Redis, MongoDB , PostgreSQL and ActiveMQ
- CX Deployment on Kubernetes
- System Administration Guides
- Upgrade Guide
- Migrate to TLS enabled StatefulSets
- Update Password procedure for mongo, minio, redis, postgresql
- Monitoring Solution Deployment
- Geographical Deployment of Expertflow CX with Redundancy
- Superset Deployment
- LetsEncrypt SSL for EF-CX
- Create Self signed certificates on RKE2
- Backup and Restore Strategies and Recommendations for Expertflow CX
- CX Upgrade Guide CX-4.4.1 to CX-4.5
- WebRTC Deployment Guide
- Post Deployment Administration
- EFK logs enablement
- Air-Gap Install for RKE-2 Kubernetes
- Health-Check API for CX Components
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Compatibility Guides
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Updating the Language at Agent Desk