The Archival Service in VRS is responsible for managing long-term storage of recording files that accumulate over time and consume significant disk space. It supports two operational modes to offer flexibility in storage management.
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Archive Only
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Copy & Archive
Archive Only:
This mode functions as the original archival service. It uploads older recording files to a designated remote server for long-term storage and deletes them from the local server after a successful transfer. These files will be displayed in a greyed-out format on the frontend, and their play or download options will be disabled. The archival is controlled manually based on the number of days set in the configuration. For instance, if in "Archive Only" the number of days is set to 2, all recordings older than 2 days will be archived, while the latest 2 days will remain untouched.
Copy & Archive:
In this mode, the service copies the recording files to the remote archival server based on the copy time configured, but it does not delete them immediately from the local server. Instead, the deletion (purge) of local files is handled separately, based on the "Purge After X Days" setting. and the recordings older than the purge days set in the archival configuration. This allows organizations to retain local access to recent files for a defined period, even after they’ve been copied to the archival server.
Stream Deletion
Streams are created once the files are recorded on the server. These streams are incomplete chunks of complete recording files, which are temporarily stored at a place to be mixed to become one meaningful conversation. Once these streams are mixed and stored in the session directory, there is no further use for them, and they occupy space. Hence, it is important to get rid of these files. Stream deletion plays its part in the removal of unnecessary stream files that have no further purpose to serve. These stream deletion services can also be set manually. We can set the number of days before all the files will be deleted.
Limitations:
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Archival service configuration from the VRS interface is only supported for Cisco deployments.
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Calls cannot be manually deleted.
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Archived recordings cannot be retrieved.
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Manual archiving of calls is not supported.
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Only one archival mode can be active at a time; both cannot run simultaneously.
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Recordings of Outbound EFCX Calls can’t be archived.
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Always ensure that the housekeeping retention period is shorter than the Archival Interval. (If the archival service retention period is set shorter than the housekeeping job interval, conflicts may occur between the archival service and Rsync.)