ECM lab details
Prerequisites
Make sure the following prerequisites are met,
- Cisco Anyconnect is connected
- Firefox is installed on your machine
- Cisco IP Communicator is installed on your machine
Software Access
The detail on how you can access ECM is given below.
Module | Info | Notes |
|---|---|---|
| ECM | http://branding.dcloud.cisco.com:7676 | Administrator Username: admin Password: admiN123! |
Finesse Details
Finesse URL: https://uccx1.dcloud.cisco.com:8445
Agent/Supervisor Credentials:
User id | Password | Extension | Type | Notes |
|---|---|---|---|---|
| sjeffers | C1sco12345 | 1080 | Agent | The extension is already up and running on the server machine |
| jopeters | C1sco12345 | 1081 | Agent | The extension is already up and running on the server machine |
| rbarrows | C1sco12345 | 1082 | Supervisor | The extension is already up and running on the server machine |
Caller Device Number:
Device Number | Device Name | TFTP | Notes |
|---|---|---|---|
Device Number | Device Name | TFTP | Notes |
| +19725551083 (Ext 1083) | SEP123455432166 | 198.18.133.3 | Register this device with your Cisco IP communicator on your machine to make calls |
Number to upload for Agent based outbound call:
Number | Notes |
|---|---|
| 1083 | Create a CSV file and add a number "1083" in it for upload |
Demo Script:
For details on the demo script and training videos, click here