Prerequisites
Make sure the following prerequisites are met,
-
Cisco Anyconnect is connected
-
Firefox is installed on your machine
-
Cisco IP Communicator is installed on your machine
Software Access
The detail on how you can access ECM is given below.
|
Module |
Info |
Notes |
|---|---|---|
|
ECM |
http://branding.dcloud.cisco.com:7676 |
Administrator Username: admin Password: admiN123! |
Finesse Details
Finesse URL: https://uccx1.dcloud.cisco.com:8445
Agent/Supervisor Credentials:
|
User id |
Password |
Extension |
Type |
Notes |
|---|---|---|---|---|
|
sjeffers |
C1sco12345 |
1080 |
Agent |
The extension is already up and running on the server machine |
|
jopeters |
C1sco12345 |
1081 |
Agent |
The extension is already up and running on the server machine |
|
rbarrows |
C1sco12345 |
1082 |
Supervisor |
The extension is already up and running on the server machine |
Caller Device Number:
|
Device Number |
Device Name |
TFTP |
Notes |
|---|---|---|---|
|
Device Number |
Device Name |
TFTP |
Notes |
|
+19725551083 (Ext 1083) |
SEP123455432166 |
198.18.133.3 |
Register this device with your Cisco IP communicator on your machine to make calls |
Number to upload for Agent based outbound call:
|
Number |
Notes |
|---|---|
|
1083 |
Create a CSV file and add a number "1083" in it for upload |
Demo Script:
For details on the demo script and training videos, click here