Callback

The customer can be given the option to be called back from:

• the Website,

• a mobile app

• the IVR

• A queue instead of waiting for an agent

Expertflow Forms can be used to collect customer’s info and query which can be stored in the Conversation Data. Expertflow Conversation Flow and Scheduler can be used to define workflow based on the data collected through Forms and contact the customer at the desired time. The agent can check the context of the call by Conversation Data when the call lands.