Quality Management

It is a solution for contact centers that enables monitoring, evaluation, and improvement of agent performance. Quality Managers can assign evaluation tasks to Evaluators and access various reports, including review volumes, team comparisons, individual performance trends, and calibration metrics. QM integrates with Cisco UCCE to capture call data from Cisco Finesse and offers APIs for integration with other third-party contact center platforms. For more details, see the product datasheet.