CX Knowledgebase

Platform

• Omnichannel Engagement
• Conversation Studio
• Solution Architecture
• Identity and Access Management
• Security and Compliances
• Routing
• Deployment Options
• Integrations
• Release Management
• Key Objects
• Customer
• User Interface Languages
• Messages, Events, and Activities

Reporting and Analytics

• Key Reporting Concepts
• Reporting Database Schema
• CX Historical Reports- Supporting Tables

Resources

• HC 3.x vs Expertflow CX - Features Comparison
• Compatibility Guides
• List of Open-source Software
• Configuration Guides

Contact Center Personas

• As an Agent
• As a Supervisor