CX Knowledgebase

Platform

• Omnichannel Engagement
• Conversation Studio
• Solution Architecture
• Data Platform
• Identity and Access Management
• Security and Compliances
• Routing
• Deployment Options
• Integrations
• Release Management
• Key Objects
• Customer
• User Interface Languages
• Messages, Events, and Activities
• Multitenancy

Reports and Analytics

• Realtime Reports and Dashboards
• Historical Reports
• Key Reporting Metrics
• User Guides

PI Roadmap

• PI Roadmap - 2025
• PI Roadmap - 2026

Resources

• HC 3.x vs Expertflow CX - Features Comparison
• Compatibility Guides
• List of Open-source Software
• FAQs - WFM
• Configuration Guides

Contact Center Personas

• As an Agent
• As a Supervisor
• WFM - User Guide for Admin/Supervisor
• As a Quality Manager
• As an Evaluator
• As a Campaign Manager