Browser-Based Calling

Transform your contact center with voice and video communications that work directly in any web browser—no downloads, no IT headaches, no expensive hardware.

The Traditional Problem

Most contact centers are still stuck in the past. Agents need specialized softphones installed on their computers. Remote workers require VPN access and hardware phones shipped to their homes. Customers have to leave your website, find a phone number, and dial manually—losing all context of what they were doing online.

Every one of these friction points costs you money, slows down deployment, and creates barriers between your team and your customers.

A Better Way

Expertflow's browser-based calling solution uses WebRTC technology to deliver HD voice and video directly through Chrome, Firefox, Safari, or Edge. No plugins. No downloads. No separate applications to manage.

Your agents click a link and they're taking calls. Your customers click a button on your website and they're talking to an agent. It's that simple.

Why This Matters

For your operations team: Deploy 200 remote agents in an afternoon instead of spending weeks coordinating hardware shipments and VPN configurations.

For your IT department: Stop troubleshooting softphone installation issues, codec conflicts, and firewall rules. The browser handles all of that.

For your finance team: Eliminate hardware phone costs ($100-300 per agent), reduce telecom expenses (no toll-free charges for web-originated calls), and deploy agents on low-cost Chromebooks.

For your customers: Meet them where they are—on your website—with instant access to support without the friction of dialing phone numbers.

How It Works

The technical architecture is sophisticated, but the experience is beautifully simple:

Agents log into your contact center portal through their browser. Within seconds, they're ready to handle calls. All the standard features they need—hold, transfer, conference, mute—work exactly as they expect.

Customers see a "Click to Call" button on your website. One click and they're connected to the right agent, who already knows what page they were viewing and what they might need help with.

Behind the scenes, Expertflow's SIP Proxy handles all the complexity of connecting browser-based calling to your existing phone infrastructure, whether that's Cisco, Genesys, or any other system.

Common Questions

"Will call quality be good enough?"
Yes. WebRTC uses the Opus codec, which delivers excellent voice quality even on modest internet connections. With a decent broadband connection, you'll get HD voice quality that exceeds traditional desk phones.

"What about security?"
Every WebRTC connection is encrypted by default—both the voice stream and the signaling. There's no way to accidentally create an insecure connection. This makes it suitable for regulated industries including healthcare and financial services.

"Does this work with our Cisco contact center?"
Absolutely. Expertflow integrates seamlessly with Cisco CCE, CCX, and CUCM. Your existing investment is protected—we're adding browser capability, not replacing your infrastructure.

"What if an agent's internet goes down?"
The same thing that happens with any VoIP solution—the call drops. But when connectivity returns, the agent simply refreshes their browser and they're back in service. No complicated reconnection procedures.

Who This Is For

This solution makes sense if you're:

Scaling remote or hybrid work arrangements
Opening new contact center locations quickly
Reducing operational costs while maintaining quality
Modernizing customer experience on your website
Dealing with high turnover (faster agent onboarding)
Supporting bring-your-own-device (BYOD) policies
Looking to replace aging hardware phone infrastructure

What's Next

Explore specific use cases to see how other organizations are using browser-based calling:

Remote Agent Solutions - Enable work-from-anywhere without hardware
Website Click-to-Call - Connect customers directly from your web pages
Video Customer Support - Face-to-face service without physical visits
Chromebook Contact Centers - Low-cost, low-maintenance agent workstations