CX-Core platform sizing
CX Hardware Requirements
This document outlines the hardware requirements and sizing guidelines for deploying the Expertflow CX solution. The sizing is based on the number of concurrent conversations (voice and non-voice) handled at any given time.
Sizing Methodology
The system load depends primarily on two factors:
Number of Concurrent Conversations – The total number of active voice and non-voice sessions.
Conversation per Agent – The maximum number of simultaneous interactions each agent can handle.
The maximum concurrent conversation limit per agent is configurable through the Unified Admin Portal.
To calculate the number of supported agents:
You can estimate the number of supported agents for voice/non-voice channels using the following formula:
Number of Agents = Concurrent Conversations / Maximum Conversation Per AgentFor example, if each agent can handle up to 3 concurrent conversation.
300 (Concurrent Conversations) / 3 = 100 AgentsFor voice-only channels, each agent handles one call at a time. Therefore, the number of supported agents equals the number of concurrent voice conversations.
Hardware Requirements
Category | 100 Conversations | 300 Conversations | 500 Conversations | 1000 Conversations |
Core Platform | CPU: 4 Core | CPU: 8 Core | CPU: 12 Core | CPU: 16 Core |
Reporting | CPU: 6 Core | CPU: 8 Core | CPU: 12 Core | CPU: 16 Core |
Voice Platform | CPU: 4 Core | CPU: 8 Core | CPU: 12 Core | CPU: 16 Core |
Storage type | SSD (≥10000 IOPS) | SSD (≥10000 IOPS) | SSD/NVMe (≥15000 IOPS) | SSD/NVMe (≥1500 IOPS) |