IVR campaigns, also called IVR blasting or voice broadcasting, are an automated method for outbound communication. This technology enables businesses to simultaneously deliver pre-recorded voice messages to a large number of recipients.
Instead of an agent individually dialing each number, an automated system dials thousands of phone numbers at once and plays a consistent, pre-recorded message when the call is answered.
With Expertflow CX, you can create such IVR campaigns to deliver a pre-recorded message to your customers.
Why Expertflow CX?
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Flow control using Conversation Studio
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Outbound Port monitoring
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Multichannel outbound campaigns (IVR, SMS, WhatsApp, Email)
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Retry mechanism
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TCPA and Do not call lists
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Realtime monitoring