Outbound Result Notifications
Call Results Mapping
CX Delivery Notification | ||||||
|---|---|---|---|---|---|---|
Status Code | Reason Code | Call Result description | CX Dialer Call Results | UCCX | CCE | Webex CC |
DELIVERED | PENDING DIALING | Contact is added to the database and pending dialing. A 200 OK response is sent to the scheduler which is considered as a DELIVERED delivery notification. | PENDING DIALING | N/A | N/A |
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CONNECTED | NORMAL_CLEARING | Call has been answered by the customer. | NORMAL_CLEARING | 10 | 1 |
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FAILED | NO_ANSWER | The call rang on the customer's phone but they did not respond before the timeout. | NO_ANSWER | 15 | 8 |
|
FAILED | USER_BUSY | The customer declined the call, was busy on another call or manually rejected the call. | USER_BUSY | 11 | 9 |
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FAILED | ANSWERING_MACHINE | An answering machine was detected | ANSWERING_MACHINE | 3 | 12 | |
FAILED | FAX_MACHINE | A fax machine was detected | FAX_MACHINE | 2 | 11 | |
FAILED | INVALID_NUMBER | Number reported as invalid by the network. | INVALID_NUMBER | 4 | 7 | |
FAILED | {As received from the Dialer} | There are many other call results possible depending on what the network responds with. |
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Message Result Notifications
Results | Message result description | Additional Parameters |
|---|---|---|
DELIVERED | The message was successfully delivered to the customer | - |
FAILED | The message could not be delivered due to an invalid recipient number. | - |
READ | The message has been read by the customer. | - |
PLAIN | The customer sent a plain message reply that references a specific previous message. | markdownText |