Reports - CX Campaigns | Expertflow CX

Delivers an array of reports that provide actionable insights into outbound campaigns. The business can actively refine the analysis using advanced filters, focusing on specific contacts, calls, or outcomes to gain a precise and detailed understanding.

The following reports are available.

Title	Report Summary
(4.10) Dialing & Success Rate Summary - Campaign Wise	Shows the dial or success rate of a campaign.
(4.10) Campaign Calls Detail Report	Shows the calls attempted by the dialer and not connected with the end user for any reason. The report includes agent-based and IVR-based campaign calls.
(4.10) Campaign Summary	Shows the summary of campaign contact status grouped by call result.
(4.10) Connected Calls Detail	Shows the details of calls connected. It does not include any sort of abandoned calls.
(4.9) Dialing & Success Rate Summary - Campaign Wise	Shows the dial or success rate of a campaign.
(4.9) Campaign Calls Detail Report	Shows the calls attempted by the dialer and not connected with the end user for any reason. The report includes agent-based and IVR-based campaign calls.
(4.9) Connected Calls Detail	Shows the details of calls connected with the agent. It does not include any sort of abandoned calls.
(4.9) Campaign Summary	Shows the summary of campaign contact status grouped by call result.