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Outbound Flows Limitations

  1. Reports are currently not available, will be available in the future versions.

  2. The campaign duplication feature is disabled for now and will be available in the future versions.

  3. Contact Sources: when you upload a CSV file, contacts are not stored and loaded immediately. Being stored in chunks and manual refresh is required to see the updated view on the front end.

  4. Up to a total of 50,000 contacts can be uploaded in one CSV file.

  5. RESTful API via the Contact Source section is currently disabled, the API however is now available.

  6. Decision node is not handling the all call results coming from EF CC (Freeswitch). CX Campaigns unified call results are available here: Outbound Result Notifications

  7. When you modify a running campaign's flow, only unexecuted contacts will be affected. This includes contacts not yet dialed and any newly uploaded contacts.

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