CX Surveys Reports
This document provides an overview of the reporting capabilities offered by the CX Surveys, including the key fields required for reporting, report layout, and descriptions of the available standard reports.
CX Surveys offers two standard reports that provide businesses with detailed insights into customer feedback and agent performance.
Reports | Description |
|---|---|
The Questions' Summary Report provides an overview of how customers responded to each survey question across multiple interactions. | |
The Agents' Summary Report focuses on agent performance, showing how customers rated specific agents based on the feedback received |