Patch Release CX4.9.1
Release Name | CX4.9.1 |
|---|---|
Status | QA PASSED |
Release Date |
|
Release Summary | Includes Consult Conference on External Numbers, and ETL for Campaigns Data |
Upgrade Guide |
New in CX4.9.1
This is a patch release on top of CX4.9 and includes the following feature enhancements:
Features | Description |
|---|---|
Enables agents to initiate a consult conference call with external numbers during an ongoing CX Voice session. This allows agents to bring in external parties (such as mobile or PSTN contacts) into a live conference call with a customer. | |
Is responsible for managing and processing all the campaign-related data from CX. This extracts data from sources (MongoDB), applies necessary transformations to align with schema requirements, and loads the data into the target database (MySQL, MSSQL). |