Patch Release CX4.9.6
Release Name | CX4.9.6 |
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Release Date |
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Release Summary | Introduces key enhancements to the customer widget, including improved survey handling and cleaner menu interactions. The release also resolves critical issues related to widget layout, mobile connectivity, and agent name display, ensuring a smoother and more reliable user experience. |
Upgrade Guide |
New in CX4.9.6
This is a patch release on top of CX4.9.5. This includes the following enhancements and bug fixes.
Enhancements
Feature | Description |
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Disable Composer after sending the Custom Survey Link | The message composer got disabled when bot sends a custom survey link to the customer. This prevents further input and ensures a focused transition to the survey experience. A 30-second timer is applied, after which the conversation ends and transitions to the End Screen. The survey link is now configurable in the Customer Widget Configuration, allowing easy updates without code changes. |
Disable Bot Menu options on New Customer Interaction | Disables all previous bot menu options automatically when the customer sends a new message or gets routed to a live agent. This prevents interaction with outdated or irrelevant choices from earlier bot messages, ensuring a cleaner and more personalized experience. |
Resolved Issues
Widget layout blocking Webpage elements | Issue: When the customer widget was embedded in a website via an iframe, its parent container was larger than the visible widget. This caused parts of the website (such as vertically aligned buttons or menus) next to the widget to become unclickable, as the widget's invisible area overlapped them. Resolution: The widget’s height and dimensions are now dynamically adjusted to match its visible size. This ensures the widget only covers its intended area, preventing it from blocking or interfering with nearby clickable elements on the webpage. |
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Socket Disconnects When Toggling on Mobile | Issue: On a mobile device, if a customer toggled (minimized and reopened) the widget, the socket connection would disconnect. On returning to the widget, the chat session does not restore and ends abruptly. Resolution: The socket connection is now restored when the customer returns to the widget screen. The chat session resumes, ensuring no interruption in the conversation. |
Agent Name Display | Issue: When the Resolution: The widget now correctly displays the agent’s first and/or last name (if available) when |