Upgrade Guide CX4.9 to CX4.9.1

Before upgrading, ensure that the system is idle, i.e; all agents are logged out from the AgentDesk.
Make sure the system is idle for 30 minutes to sync the reporting data.
Always safe to take a backup of the current deployment directory.

Clone the CX repository on the target server

CODE

# Create CX-4.9.1 directory from root
mkdir CX-4.9.1
# Navigate to CX-4.9.1
cd CX-4.9.1
# Clone the CX-4.9.1 branch of cim-solution repository
git clone -b CX-4.9.1 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git $HOME/CX-4.9.1
# Navigate to root(previous) directory
cd ..

Update helm repo
CODE
```
helm repo update expertflow
```

Change the directory to the current deployment of CX

CODE

change directory to following path in current deployment
cd CX-4.9/kubernetes

Data pipeline for campaign
New data pipelines campaigns_data_pipeline_config.yaml activities_data_pipeline_config.yaml

CODE

#change the directory to transflux
cd transflux 
# Copy the above mentioned new data pipelines and paste at following path 'root/transflux/config '

#Delete configuration ConfigMaps for CX-Transflux pipelines.
kubectl -n expertflow delete configmap ef-transflux-config-cm 

#Create configuration ConfigMaps for CX-Transflux pipelines.
kubectl -n expertflow create configmap ef-transflux-config-cm --from-file=config

#Change transflux tag 
vi helm-values/cx-transflux-custom-values.yaml
tag: 4.9.1
#Re-deploy CX-Transflux
helm upgrade --install --namespace expertflow   --set global.efCxReleaseName="ef-cx"  cx-transflux --debug --values helm-values/cx-transflux-custom-values.yaml expertflow/transflux --version 4.9.1

Update the Unified-Agent Translation ConfigMaps

CODE

# Copy the unified agent translation directory to CX-4.9 release 
1) Copy From CX-4.9.1/kubernetes/pre-deployment/app-translations/unified-agent/i18n To pre-deployment/app-translations/unified-agent
2) Delete and Create the ConfigMap
   kubectl delete cm ef-app-translations-cm -n expertflow
   kubectl -n expertflow create configmap ef-app-translations-cm --from-file=pre-deployment/app-translations/unified-agent/i18n/

Update the ActiveMQ helm chart

CODE

# Update ActiveMQ helm chart
Edit/update the values file helm-values/ef-activemq-custom-values.yaml with

tag : 6.0.0-alpine-zulu-K8s-4.9.1

helm upgrade --install=true  --namespace=ef-external --values=helm-values/ef-activemq-custom-values.yaml activemq expertflow/activemq --version 4.9.1

Update the Agent-Desk helm chart

CODE

# Update Agent Desk helm chart
Edit/update the values file helm-values/cx-agent-desk-custom-values.yaml with

Unified-Agent Tag : 4.9.1

helm upgrade --install --namespace expertflow   --set global.efCxReleaseName="ef-cx"  cx-agent-desk  --debug --values helm-values/cx-agent-desk-custom-values.yaml expertflow/agent-desk --version 4.9.1

Update the Campaigns helm chart

CODE

# Update Campaigns helm chart
Edit/update the values file helm-values/cx-campaigns-custom-values.yaml with

campaign-scheduler : 4.9.1

helm upgrade --install --namespace expertflow   --set global.efCxReleaseName="ef-cx"  cx-campaigns --debug --values helm-values/cx-campaigns-custom-values.yaml expertflow/campaigns --version 4.9.1

Update the Channel helm chart

CODE

# Update Channel helm chart
Edit/update the values file helm-values/cx-channels-custom-values.yaml with following tags

360 tag: 4.9.1
Facebook tag: 4.9.1
Instagram tag: 4.9.1
Twilio tag: 4.9.1
Twitter tag: 4.9.1
Viber tag: 4.9.1
Telegram tag: 4.9.1
Smpp tag: 4.9.1
Email tag: 4.9.1
Exchange Email tag: 4.9.1
YouTube tag: 4.9.1
Whatsapp tag: 4.9.1
LinkedIn tag: 4.9.1

helm upgrade --install --namespace expertflow  --set global.efCxReleaseName="ef-cx"   --debug   cx-channels --values  helm-values/cx-channels-custom-values.yaml  expertflow/channels --version 4.9.1

Update the Core helm chart

CODE

#Update Core Component helm chart
Edit/update the values file helm-values/ef-cx-custom-values.yaml with

Agent-Manager Tag: 4.9.1
Bot Framework tag: 4.9.1
CCM tag: 4.9.1
Conversation Manager tag: 4.9.1
Conversation Monitor tag: 4.9.1
Historical Reporting tag: 4.9.1
Realtime Reporting tag: 4.9.1
Routing Engine tag: 4.9.1
State Event Logger tag: 4.9.1


helm upgrade --install --namespace expertflow --create-namespace   ef-cx  --debug --values helm-values/ef-cx-custom-values.yaml expertflow/cx --version 4.9.1