Below is the list of limitations in our Telegram Connector.
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Telegram connector does not support delivery notifications.
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A Telegram customer can see typing indicator. However, the agent may not see the customer typing. The Telegram API does not provide this information.
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When an image, video and audio is sent from telegram as a file, it is not properly shown on the agent desk.
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As an agent, you cannot use quoted reply when the customer is on Telegram.
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Emojis are not supported on the AgentDesk.
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Some media file formats are not supported on the AgentDesk (mp3, jpeg, rtf).
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Inability to seek or navigate audio received from Telegram chat on AgentDesk
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