Twitter Connector – Limitations & Key Highlights

Limitations

1. Bot Response Limitation

   • Twitter connector does not support bot responses.

   • Bot replies may appear as DMs in Agent Desk but will not be forwarded to Twitter as public comments or social posts.

2. Direct Messaging (DM) Not Supported

   • Twitter DMs are not supported.

   • If a message is sent without a “comment reply action button,” it will display in Agent Desk but will not be delivered to Twitter.

3. Media Display in View Full Post

   • Posts containing media do not display the media in “View Full Post.”

   • Instead, a link to the original Twitter post page is provided.

   • Media in comments, however, will display properly.

4. Multiple Media Attachments in Comments

   • While Twitter supports multiple media files in a single comment,

   • Expertflow CX only displays one media file per comment.

   • This limitation is due to the CIMMessage structure which supports only one attachment.

Important Information & Constraints

• Image Message

  • Max size: 5 MB

• GIF Message

  • Max size: 15 MB

• Video Message

  • Twitter supports up to 512 MB

  • Expertflow CX limits this to 25 MB for video uploads

• Message Forwarding Behavior

  • Non-comment responses without action buttons will be shown in the agent interface but not published on Twitter.

• Supported Channel Mode

  • Twitter connector operates in PULL MODE, fetching messages periodically within usage limits.