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The campaign duplication feature is disabled for now and will be available in future versions.
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Contact Sources: When you upload a CSV file, contacts are not stored and loaded immediately. Being stored in chunks a manual refresh is required to see the updated view on the front end.
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Up to a total of 50,000 contacts can be uploaded in one CSV file.
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RESTful API via the Contact Source section is currently disabled; the API however is now available.
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The decision node is not handling all the call results coming from EF CC (Freeswitch). CX Campaigns unified call results are available here: Outbound Result Notifications - to be reviewed and updated
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When you modify a running campaign's flow, only unexecuted contacts will be affected. This includes contacts not yet dialed and any newly uploaded contacts.
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In case a call is transferred or consulted, the campaign report does not show records for multiple agents involved in that call.
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The call duration time shown in campaign reports includes the ringing time as well, not just the customer talking time.
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Multiple wrap-ups for a single call in UCCE are not allowed.
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When an agent’s team is changed and the pipeline is run, the updated team is displayed in the campaign reports even for older data.
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Dial Rate and Success Rate in campaign reports can exceed 100% if the dialer node is deleted and re-configured within the same published campaign.
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Data for personal callbacks of the campaign is currently not displayed in the campaign reports separately.
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Integration with Cisco (Dialers) is not available as part of the CX Multi-Tenant Solution.
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In UCCX 12.0 HA setup, if a node switch occurs during an active call, the conversation data is not generated on the Cisco side, resulting in missing conversation records in Unified Admin.