Call Results Mapping
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CX Delivery Notification |
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Status Code |
Reason Code |
Call Result description |
CX Dialer Call Results |
UCCX |
CCE |
Webex CC |
|
DELIVERED |
PENDING DIALING |
Contact is added to the database and pending dialing. A 200 OK response is sent to the scheduler which is considered as a DELIVERED delivery notification. |
PENDING DIALING |
N/A |
N/A |
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|
CONNECTED |
NORMAL_CLEARING |
Call has been answered by the customer. |
NORMAL_CLEARING |
10 |
1 |
|
|
FAILED |
NO_ANSWER |
The call rang on the customer's phone but they did not respond before the timeout. |
NO_ANSWER |
15 |
8 |
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FAILED |
USER_BUSY |
The customer declined the call, was busy on another call or manually rejected the call. |
USER_BUSY |
11 |
9 |
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FAILED |
ANSWERING_MACHINE |
An answering machine was detected |
ANSWERING_MACHINE |
3 |
12 |
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FAILED |
FAX_MACHINE |
A fax machine was detected |
FAX_MACHINE |
2 |
11 |
|
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FAILED |
INVALID_NUMBER |
Number reported as invalid by the network. |
INVALID_NUMBER |
4 |
7 |
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FAILED |
{As received from the Dialer} |
There are many other call results possible depending on what the network responds with. |
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Message Result Notifications
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Results |
Message result description |
Additional Parameters |
|---|---|---|
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DELIVERED |
The message was successfully delivered to the customer |
- |
|
FAILED |
The message could not be delivered due to an invalid recipient number. |
- |
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READ |
The message has been read by the customer. |
- |
|
PLAIN |
The customer sent a plain message reply that references a specific previous message. |
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