The message body changes according to the type of message. The types are given as follows:
| Title |
Description |
|---|---|
| Template Message |
Template Messages are pre-defined messages to be sent to the customer. These messages contain fixed text or fields pre-defined in the system. |
| Receipt Message |
This message is used to contain the message delivery receipt |
| Voice Message |
The user can send audio messages. through this message type |
| Email Message |
This message is used to send an email. |
| Action Message |
Bot can send Action message to instruct the system to perform a specific action e.g. FIND_AGENT, ASSIGN_AGENT etc. See this page for details. |
| Custom Message |
This is a user defined custom message. |
| Carousel Message |
Carousel Message is used to display a slideshow or a group of images. |
| Multimedia Messages |
Media Messages consist of the following types:
|
| Plain Text Message |
Plain messages are simplest of the message types and are supported by all channels. |
| Location Message |
Location message is primarily used to send location coordinates to the recipient. |
| Contact Message |
Contact message is primarily used to send details of a contact (name, email, phone etc.) to the recipient. |
| URL Message |
URL message is specifically used by Agents and Bots (Outbound Messages) to send a URL e.g. for app installation, system/license updates. |
| Button Message |
The button message is used to provide pre-defined options to the customer and is specifically for Agents and Conversational Bots (Outbound Message). The button API can be customized to send either a single option (as button) or a multiple options (list of buttons). |