When an agent wants to tag full or portions of a conversation by attaching admin-defined categories (from the UI) to it, Wrap Up message API is used.
|
Property |
Desc. |
|---|---|
|
type - String - Required |
value = "WRAPUP" |
|
wrapups- Array - Required |
more than one category can be attached. Parameters:
|
|
markdownText - String - Optional |
contains custom plain text sent by end user. |
|
note - String - Optional |
Additional details as added by the agent. |
{
"markdownText": " ",
"type": "WRAPUP",
"wrapups": [
{
"categoryName": "Category1",
"value": "internet disconnectivity"
},
{
"categoryName": "Category2",
"value": "plan upgradation"
}
],
"note": "optional"
}