Skip to main content
Expertflow Website
Public APIs
Login
5.0
4.10
4.9
4.8
4.7
4.6
4.5.3
4.5.2
4.5.1
4.5
4.4
4.3
Main navigation
Close navigation
5.0
4.10
4.9
4.8
4.7
4.6
4.5.3
4.5.2
4.5.1
4.5
4.4
4.3
Main
Expertflow Website
Public APIs
Login
Main
CX Release Notes
Patch Release CX4.4.1
Patch Release CX4.4.4
Patch Release CX4.4.5
CX 4.4.5 Planned Issues
Patch Release CX4.4.6
CX4.4.6 Planned Issues
Patch Release CX4.4.7
CX4.4.7 Planned Issues
Patch Release CX4.4.8
CX4.4.8 Planned Issues
Patch Release CX4.4.8.1
CX4.4.8.1 Planned Issues
Patch Release CX4.4.9
CX4.4.9 Planned Issues
Patch Release CX4.4.10
CX4.4.10 Planned Issues
Patch Release CX4.4.11
CX4.4.11 Planned Issues
Message Level Data - Recommended Workarounds
Patch Release CX4.4.12
CX4.4.12 Planned Issues
Patch Release CX4.4.13
CX4.4.13 Planned Issues
Patch Release CX4.4.14
CX4.4.14 Planned Issues
HC 3.x vs Expertflow CX - Features Comparison
CX Release History
CX Performance
CX Performance Test Results
CX End-to-End Performance Test Results
CX Domains Performance Test Results
Load Test Strategy
Performance report Cron-job (Reporting Connector)
CX Data Sheet
Solution Architecture
Conversation Design
Controller bot
CX-Routing
Precision Routing
Media Routing Domain
Agent Task/Routing Task
Routing Attribute
Agents-Queues Mapping
Queue
Use case with Push-based Routing
Pull-mode Requests
Pull-mode Workflow
Use case with Pull-based Routing
Pull-mode vs Precision Routing
Routing Engine Developer Guide
Queue Flushing API
Priority Routing
Route Re-initiated Chats
Queue Wait Time And Position
Campaigns
Scheduled Activities - Solution Design
CPA on Freeswitch
EFSwitch Dialer
Conversation Objects
Conversation Data
Rooms and Conversation
Actors and CX Activities
Customer Identities
Forms
Sample Forms
Forms and Form Data
Customer Channels
JavaScript SDK for customer-facing channels
Web Channel
Web Chat Admin Guide
Components of the Web-init Widget
WebRTC
Solution Reference
WhatsApp
Facebook Direct Message
Facebook-Social Media
Facebook Connector Limitations
Facebook Connector - Configuration Guide
Instagram Social Media
Instagram Connector Configuration & Deployment Guide
Instagram Direct Message
SMS/MMS via Twillio
SMS via SMPP
Viber
Viber Connector Configuration & Deployment
Viber Connector Limitations
Telegram
Telegram Connector Limitations
Telegram Bot Creation Guide
How To get Telegram Bot Token
How to customise your Telegram Bot
BotFather
Telegram Bot Token
Telegram Connector Configuration in Unified Admin Console
Telegram Connector Media Types Support
Twitter
Twitter V2 Social Media Connector Configuration Guide
Twitter Social Media Connector Configuration Guide
Twitter Connector Configuration Guide
Twilio Connector Configuration
360-Connector Configuration Guide
CX-Voice
CX-Voice Features
CX-Voice limitations
Agent Call Handling Capabilities
SIP Proxy as a CUSP Replacement
CX Voice Configuration Guide
Adding Agent Extensions for CX Voice
Updating CIM Environment Variables for CX Voice
Voice channels
Voice Channel Configuration Guide
CTI JS Library & MRD Config On Agent Desk For Voice
CTI JS Library Configs on Unified Admin
Voice Channel Configuration Limitations/Issues
Reports
Queue Flushed Conversation Count
Channel Stats Graph
Channel Stats Summary
Channel Session Detail
Transferred Tasks per Queue
Agent Task Detail
Conversation Detail
Agent Productivity By Queue
Agent State Analysis Report
Agent Availability Report
Reporting Database Schema
Historical Conversation Summary
Queue Stats Today
Wrap-up Summary
Queue-wise Stats Summary
Conversation Volume by Disposition
Agent Task Disposition
IVR Detail Report
IVR Summary Report
CX Historical Reports- Supporting Tables
Key Reporting Concepts
SLA Calculations
Reporting Connector
Deployment Guide - Kubernetes Cron Job For Reporting Connector
Agent Capabilities
Change Agent State
Browser and Sound Notifications
Transfer and Conference
Make a Manual Outbound Contact
Change AgentDesk Language
Apply Wrap-up and Add Notes
Leave Conversation
Handle A Conversation
Join Pull-based Requests
Logout
View and Update A Customer Profile
Handling Multi-channel Conversation
Login to AgentDesk
Accept A Conversation
Supervisor Controls
Monitor Dashboards
Team Announcements
Customer Schema
Create New Customer Labels
Silent Monitoring
Barge in
End PULL-based Requests
Deployment Guides
Deployment Planning
Kubernetes Distributions
RKE2 Control-plane Deployment
RKE2 uninstallation
Tainting a Control Plane Node
Hardware sizing
CX Single Node Deployment
CX Worker HA Deployment
CX Control Plane HA Deployment
High Availability using External Load Balancer
Deploy NGINX as an ELB
Deploy HAProxy as an ELB
High Availability with Kube-VIP
High Availability with DNS
Storage Solution - Getting Started
Node Affinity and Node Selector
Deploying Rook/Ceph as a cloud-native storage
Longhorn Deployment Guide
Volume Cloning Procedure
Volume Expansion
Volume Detaching
NFS Storage Service
Setup OpenEBS for Local Volume Provisioning
Using Managed PostgreSQL
Using Managed MongoDB
Using Managed ActiveMQ
Using Managed Redis
CX Deployment on Kubernetes
CX Uninstallation
Multi node cluster Failover scenarios
Collection Removal from MongoDB
Developer Instructions for maintaining the Kubernetes Manifests
Expertflow CX Components Blueprint on Kubernetes
Recording Component Deployment
Setup Grafana for embedded dashboards
Install Superset
Setup Reporting Connector
CX-Voice Deployment on Kubernetes
Cisco voice Deployment on Kubernetes
Auth enablement for Redis, MongoDB , PostgreSQL and ActiveMQ
Post Deployment Administration
Web Widget Deployment Guide-Direct Embedding
Web-Init Widget Deployment via GTM
Log retention on Kubernetes
HA Control-Plane Node Failover
ETCD Server Administration in K3s
Retrieving a Lost Docker Image Tag from a k3s Cluster
ETCD Server Administration in RKE2
Replace a failed control plane node RKE2
Controller Scripting Guide
Configuration Guides
Upgrade Guide
CX Upgrade Guide CX-4.4 to CX-4.4.1
CX Upgrade Guide CX-4.3 to CX-4.4
CX Upgrade Guide CX-4.2 to CX-4.4
CX Upgrade Guide CX-4.4.1 to CX-4.4.2
CX Upgrade Guide CX-4.4.X to CX-4.4.3
CX Upgrade Guide CX-4.4.X to CX-4.4.4
CX Upgrade Guide CX-4.4.4 to CX-4.4.5
CX Upgrade Guide CX-4.4.5 to CX-4.4.6
Grafana Upgrade Guide from 4.4.5 to 4.4.6
CX Upgrade Guide CX-4.4.6 to CX-4.4.7
CX Upgrade Guide CX-4.4.7 to CX-4.4.8
Database Index Creation Guide
Script to resolve the Supervisor assignment limit to each Team
CX Upgrade Guide CX-4.4.8 to CX-4.4.9
CX Upgrade Guide CX-4.4.8 to CX-4.4.8.1
CX Upgrade Guide CX-4.4.9 to CX-4.4.10
Upgrade Guide CX-4.4.10 to CX-4.4.11
Upgrade Guide CX-4.4.11 to CX-4.4.12
Upgrade Guide CX-4.4.12 to CX-4.4.13
Upgrade Guide CX-4.4.13 to CX-4.4.14
Monitoring Solution Deployment
RASA-X Deployment
Geographical Deployment of Expertflow CX with Redundancy
Helm chart change logs
Geographical Disaster Recovery for EF-CX on Kubernetes
Superset Deployment
LetsEncrypt SSL for EF-CX
Create Self signed certificates on RKE2
Backup and Restore Strategies and Recommendations for Expertflow CX
Kubernetes Backup/Restore using Velero
Mongo, PostgreSQL Backup/Restore Procedure for EF-CX on Kubernetes ( manual procedure )
Mongo, PostgreSQL Backup/Restore Procedure for CX on Kubernetes ( manual procedure )
Deployment of Postgres as a Streaming Standby with an External Repo
Voice Connector deployment guide
EFSwitch Installation guide
EFSwitch Configurations for CX Voice
Creating extensions on EFSwitch
CX Switch Configurations for WebRTC
Troubleshooting Guide
System Administration Guides
Rasa-X Configuration
Deployment Script Questionnaire
Reports Configuration (Superset 2.0)
Update Reports on Superset 2.0
UTC Offset - Reports
Delete Report from (Superset 2.0)
Keycloak Client Resource Management Setup
Add Cisco Contact Center as a Voice Channel
Add Cisco Unified Call Manager as a Voice Channel
Keycloak realm and users Bootstrapping for EF-CX
SMPP Configuration Guide
Upgrade Guide for Routing Manager Role:
EFCX Logs Traversal Guide
MYSQL SSL Connection Configuration for Reporting
Configuration of Cisco Teams Sync Component
User Guides
Supervisor Guide
Unified Admin Guide
(4.4 2) Getting the Offline License Encrypted file
Agent Guide
Agent States
Developer Guides
Integration Architecture
CIM Messages
CIM Plain Text Message
CIM Media Messages
Send a Media message
CIM Contact Message
CIM Location Message
CIM Button Message
CIM URL Message
WrapUp Message
Delivery Notification Message
Notification Message
Whisper Message
Deleted Notification
Channel Connector Developer Guide
Register Channel Connector
Channel Connector Configuration
Messages
Agent Desk Developer Guide
Socket Events
addPullModeSubscribedListRequests
agentPresence _
changeAgentState
connect_error
deletePullModeRequest
directConferenceRequest
directTransferRequest
errors
JoinAsSilentMonitor
joinPullModeRequest
onChannelTypes
onCimEvent
onPullModeSubscribedList
onPullModeSubscribedListRequest
onTopicData
publishCimEvent
pullModeSubscribedListRequests
removePullModeSubscribedListRequests
revokeTask
socketSessionRemoved
subscribePullModeList
taskRequest
topicClosed
topicSubscription
topicUnsubscription
topicUnsubscription_
unsubscribePullModeList
JoinAsBargin
Exchange CIM Message
Bot Connector Developer Guide
Register Custom Bot
Custom Connector-Bot Communication
Conversational IVR
Forms Developer Guide
Form APIs
Create Form
Get Form
Delete Form
Get Form Validations
Update Form
Third Party API Guide
Conversations API (3rd-party apps)
Push Recording Link
CX Objects
ChannelConfig
Channel
ChannelType
conversationParticipant
channelData
ChannelConnector
channelSessionState
channelSession
customer
Tenant
Participant
ParticipantType
ParticipantRole
CC User
AgentPresence
CX Events and Activity Types
Object Model Upgradation
OM [Release Number]
Controller Bot Training
Channel Session Data Update User Guide
Channel Session Update Data API
Controller Training Documentation
IVR Aggregated Activites API Guide
Security
Identity and Access Management
Keycloak Configuration
Keycloak Error Responses Guide
Security and User Permissions
Agent Team
Team Configuration in Keycloak
User Roles
AgentDesk Permissions - Resource, Scope & Groups Mapping
Agent Authorization with AgentDesk
Compliance
OWASP Top Ten
Security Features
Cloud Security
Vulnerability Assessments
CX Component Vulnerability Report-4.4.10
Log4J Vulnerability Assessment and Resolution - Expertflow Components
Integrations
Cisco Contact center integration
Cisco Outbound Connector
Cisco Outbound Connector Deployment Guide
Cisco voice channel limitations
Cisco Voice Channel Configuration Guide
Eleveo Recording Middle-ware
CRM Connectors
CX-Activities
Activities
Actors / Conversation Participants
Breadcrumbs
Expertflow CX
Customer Channels
On this Page
Twitter
