Issues to consider
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Stories / Features / Enhancements |
Description |
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Define Customer SLA threshold .jira-issue { padding: 0 0 0 2px; line-height: 20px; } .jira-issue img { padding-right: 5px; } .jira-issue .aui-lozenge { line-height: 18px; vertical-align: top; } .jira-issue .icon { background-position: left center; background-repeat: no-repeat; display: inline-block; font-size: 0; max-height: 16px; text-align: left; text-indent: -9999em; vertical-align: text-bottom; } CIM-13682 |
Introduce 3 level thresholds |
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Don’t trigger SLA on Engagement messages |
If a conversation is in queue, Customer SLA should not be triggered on any message exchange between customer and the controller or a Conversation bot. |
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Async communication between Controller and ConversationManager |
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