Issues to consider
|
Stories / Features / Enhancements |
Description |
|---|---|
|
Define Customer SLA threshold CIM-13682 |
Introduce 3 level thresholds |
|
Don’t trigger SLA on Engagement messages |
If a conversation is in queue, Customer SLA should not be triggered on any message exchange between customer and the controller or a Conversation bot. |
|
Async communication between Controller and ConversationManager |
|