Issues to consider
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Stories / Features / Enhancements |
Description |
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Define Customer SLA threshold Unable to locate Jira server for this macro. It may be due to Application Link configuration. |
Introduce 3 level thresholds |
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Don’t trigger SLA on Engagement messages |
If a conversation is in queue, Customer SLA should not be triggered on any message exchange between customer and the controller or a Conversation bot. |
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Async communication between Controller and ConversationManager |
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