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_CX Release Notes 4.4.10
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_CX4.5.2 Planned Issues
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_CX4.5.3 Planned Issues
_CX Release Notes 4.5.4
_CX4.5.4 Planned Issues
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_CX4.5.6 Planned Issues
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CX Performance
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CX Data Sheet
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CX Routing
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Limitations Agent SLA
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Distribution Rules
Priority Routing
Priority Routing Config
Route Re-initiated Chats on Priority
Priority Routing and Routing Re-initiated Chats on Priority
Channel Categories (Media Routing Domains)
Queues
Routing Attribute
Agent-Queue Mapping
Queue Wait Time And Position
Queue Flushing API
Task and Task States
Routing Engine Developer Guide
Pull-Mode Routing
Use case with Pull-based Routing
Channel related terms
Conversation Objects
Room
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Forms
Forms and Form Data
Form Builder Schema
Web Published Forms
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Web Channel
Web Widget Admin Guide
Web Widget Configurations
Web Widget Embedding Guide
JavaScript SDK for customer-facing channels
WebRTC
Agent to customer WEBRTC connection
WebRTC to SIP
WebRTC Configuration Guide
WhatsApp
Meta - Whatsapp Cloud API
Meta - Whatsapp Cloud API - Configuration & Deployment Guide
Facebook Direct Message
Facebook-Social Media
Facebook Connector Limitations
Facebook Connector - Configuration Guide
Instagram Social Media
Instagram Direct Message
Instagram Connector Configuration & Deployment Guide
SMS/MMS via Twillio
SMS via SMPP
SMPP Configuration Guide
Viber
Viber Connector Configuration & Deployment
Telegram
Telegram Connector Limitations
Telegram Bot Creation Guide
How to customise your Telegram Bot
BotFather
Telegram Bot Token
How To get Telegram Bot Token
Telegram Connector Configuration in Unified Admin Console
Telegram Connector Media Types Support
Twitter
Twitter Connector Configuration Guide
Twitter Connector Limitations
Twitter V2 Social Media Connector Configuration Guide
Twitter Social Media Connector Configuration Guide
Twilio Connector Configuration
360-Connector Configuration Guide
Email
Email Configuration Guide
Voice and Video
CX SIP Proxy
CX SIP Proxy Deployment Guide
CX SIP Proxy Installation Guide
Dialplan implementation in EF SIP Proxy
Dialog and Profile replication in a cluster in EF SIP Proxy
Load balancing in EF SIP Proxy through the dispatcher module
HA in EF SIP Proxy
CX Media Server
FreeSWITCH JS API (v3.1.1)
Call Forking Concepts
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Benchmarking for CX Dialer
CX Dialer Deployment Guide
CX Dialer Environment Configurations
Call Progress Analysis
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Releases for CX Voice Components
Media Server Deployment Guide
Voice Connector Deployment Guide
Media Server Configurations for CX Voice
Creating extensions on Media Server
Recording Middle-ware Deployment Guide
Recording Link Uploader Deployment Guide
CX Voice Configuration Guide
Adding Agent Extensions for CX Voice
Updating AgentDesk Environment Variables for CX Voice
Voice Channel Configuration Limitations/Issues
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Accessing CX Voice Components
CX Voice Upgrade Guides
CX Voice Upgrade to 4.5.1
Channel Connector Developer Guide
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Bot Connector Developer Guide
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IVR Detail Report
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Wrap-up Summary
Queue Stats Today
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Agent Productivity By Queue
CX Historical Reports- Supporting Tables
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Deployment Guide - Kubernetes Cron Job For Reporting Connector
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Limitations for Pause/Resume Conversation
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Handling Multi-channel Conversation
Make a Manual Outbound Contact
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Understanding Customer List View
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Monitors and manages CX Voice interactions
Deployment Guides
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Kubernetes Distributions
RKE2 Control plane Deployment
RKE2 uninstallation
Tainting a Control Plane Node
Voice Recording Components deployment on Kubernetes
WFM-Reports Component Deployment on Kubernetes
WFM-Core Component Deployment on Kubernetes
WFM-Auth Component Deployment on Kubernetes
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CX Single Node Deployment
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Deploy NGINX as an ELB
Deploy HAProxy as an ELB
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High Availability with DNS
Storage Solution - Getting Started
Node Affinity and Node Selector
Deploying Rook/Ceph as a cloud-native storage
Longhorn Deployment Guide
Volume Cloning Procedure
Volume Expansion
Volume Detaching
NFS Storage Service
Setup OpenEBS for Local Volume Provisioning
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Using Managed MongoDB
Using Managed ActiveMQ
Using Managed Redis
TLS enablement for Redis, MongoDB , PostgreSQL and ActiveMQ
Auth enablement for Redis, MongoDB , PostgreSQL and ActiveMQ
Enable Keycloak DB (PostgreSQL) Connectivity Over TLS
TLS enablement for Redis, MongoDB , PostgreSQL and ActiveMQ with Static Certificates
CX Deployment on Kubernetes
CX uninstallation
Multi node cluster Failover scenarios
Collection Removal from MongoDB
Developer Instructions for maintaining the Kubernetes Manifests
Expertflow CX Components Blueprint on Kubernetes
Recording Component Deployment
Install Superset
Setup Reporting Connector
Cisco voice Deployment on Kubernetes
Apply Domain-signed SSL Certificates
Setup Grafana for embedded dashboards
How to bootstrap grafana to connect to SSL Enabled Datasource.
How to view/access the Agent Dashboards in grafana.
How to Configure color Thresholds in grafana panels
System Administration Guides
Rasa-X Configuration
Deployment Script Questionnaire
Reports Configuration (Superset 2.0)
Update Reports on Superset 2.0
UTC Offset - Reports
Delete Report from (Superset 2.0)
Add Cisco Contact Center as a Voice Channel
Keycloak Client Resource Management Setup
Add Cisco Unified Call Manager as a Voice Channel
Keycloak realm and users Bootstrapping for EF-CX
Keycloak Configuration
Using Keycloak for Superset Authentication
Security and User Permissions
User Roles
Keycloak Users' Teams Configuration
Upgrade Guide for Routing Manager Role:
EFCX Logs Traversal Guide
MYSQL SSL Connection Configuration for Reporting
Mount CRM Service folder in unified-agent POD Guide
WebRTC Channel Configuration Guide
Guide For Setting Up or Upgrading MySQL Database
Upgrade Guide
CX Upgrade Guide CX-4.4.9 to CX-4.5.1
Upgrade Guide CX-4.5 to CX-4.5.1
Grafana Upgrade Guide from 4.5 to 4.5.1
Upgrading Permissions On Keycloak For 4.5.1
Migrate to TLS enabled StatefulSets
Update Password procedure for mongo, minio, redis, postgresql
Monitoring Solution Deployment
C-Alerts
EFSwitch Monitoring Dashboards
Geographical Deployment of Expertflow CX with Redundancy
Helm chart change logs
Geographical Disaster Recovery for EF-CX on Kubernetes
Superset Deployment
LetsEncrypt SSL for EF-CX
Create Self signed certificates on RKE2
Backup and Restore Strategies and Recommendations for Expertflow CX
Kubernetes Backup/Restore using Velero
Mongo, PostgreSQL Backup/Restore Procedure for EF-CX on Kubernetes ( manual procedure )
Deployment of Postgres as a Streaming Standby with an External Repo
CX Upgrade Guide CX-4.4.1 to CX-4.5
WebRTC Deployment Guide
Post Deployment Administration
Log retention on Kubernetes
HA Control-Plane Node Failover
ETCD Server Administration in K3s
Retrieving a Lost Docker Image Tag from a k3s Cluster
Controller Scripting Guide
Configuration Guides
ETCD Server Administration in RKE2
Replace a failed control plane node RKE2
MongoDB slow query logs
Redis Log Monitoring via slowlogs
Grandmama Test Stub Deployment
Vault Deployment on Kubernetes
Initalizing and unseal vault
Vault Implementation on Expertflow CX
Monthly HW cost for cloud CC's on Digital Ocean
User Guides
Unified Admin Guide
Getting the Offline License Encrypted file
Developer Guides
Expertflow CX Objects
Participant
channelSession
AgentPresence
Channel
CC User
ChannelConnector
ChannelConfig
customer
conversationParticipant
channelSessionState
channelData
ChannelType
ParticipantRole
Tenant
ParticipantType
Forms Developer Guide
Form APIs
Get Form Validations
Update Form
Get Form
Delete Form
Create Form
Agent Desk Developer Guide
Socket Events
addPullModeSubscribedListRequests
agentPresence _
changeAgentState
connect_error
deletePullModeRequest
directConferenceRequest
errors
directTransferRequest
JoinAsSilentMonitor
joinPullModeRequest
onChannelTypes
onCimEvent
onPullModeSubscribedList
onPullModeSubscribedListRequest
onTopicData
publishCimEvent
pullModeSubscribedListRequests
removePullModeSubscribedListRequests
revokeTask
socketSessionRemoved
subscribePullModeList
taskRequest
topicClosed
topicSubscription
topicUnsubscription
topicUnsubscription_
unsubscribePullModeList
JoinAsBargin
Exchange CIM Message
Third Party API Guide
Push Recording Link
Conversations API (3rd-party apps)
Object Model Upgradation
OM [Release Number]
Channel Session Data Update User Guide
Channel Session Update Data API
Integration Architecture
CIM Messages
CIM Plain Text Message
WrapUp Message
Notification Message
Deleted Notification
CIM Media Messages
Send a Media message
Delivery Notification Message
Whisper Message
CIM Location Message
CIM Contact Message
CIM URL Message
CIM Button Message
Keycloak Error Responses Guide
IVR Aggregated Activites API Guide
Security
Identity and Access Management
Admin Permissions - Resource, Scope, Role Mapping
Agent Authorization with Agent Desk
Agent Desk Permissions - Resource, Scope & Groups Mapping
How to update admin passwords in CX components
Admin Guide For Bulk User Upload To Keycloak
Two Factor Authentication - Deployment Guide
Security and Privacy Compliances
Security Features
Vulnerability Assessments
OWASP Top Ten
EF CX Component Vulnerability Report
Voice Recording Solution
SIPrec-based recording using a drachtio server, and FreeSWITCH as the media server
Integrations
Cisco Contact center integration
Deployment and Configurations
Cisco Voice Channel Limitations
Cisco Outbound Connector
Cisco Outbound Connector Docker Deployment Guide
Cisco Outbound Connector Kubernetes Deployment Guide
AgentDesk Environment Configurations for Cisco
Deploying Finesse Gadget
Cisco Voice Channel Configuration Guide
Cisco Voice Channel Configuration Guide for CX4.2
Limitation/Issues in Cisco Integration For CX4.0,CX4.1
Limitation/Issues in Cisco Integration in CX4.2
Cisco Teams Synchronizer
Cisco Team Sync
Configuration of Cisco Teams Sync Component
Cisco Contact Center Integration with EF CX Cloud
CRM Connectors
CRM/Agent Desk Post Message Events
Eleveo Recording Middleware
Compatibility Guides
Breadcrumbs
Expertflow CX
Channels
Digital Channels
Twitter
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Twitter V2 Social Media Connector Configuration Guide
