onTopicData
| Event Name | onTopicData |
|---|---|
| Event Description | Event is triggered when agent subscribes to a topic |
| Emitter | Agent Manager |
| Name | Description |
|---|---|
id | type: String |
customer | type: Object |
| participants | type: Object |
| state | type: String |
| topicEvents | type: Object |
| customerSuggestions | type: Array |
| conversationId | type: String system generated ID for the conversation |
| channelSession | type: Object |
| topicParticipant | type: Object |
CODE
{
"topicData": {
"id": "5d37c884-8495-49fd-b6d3-8ef43fe53dc7",
"customer": {
"_id": "626ef6b8b5ccce3610e1f41f",
"firstName": "Jane Doe",
"phoneNumber": [],
"isAnonymous": true,
"__v": 0,
"web": [
"1133777"
]
},
"participants": [
{
"type": "BOT",
"role": "PRIMARY",
"participant": {
"participantType": "TopicMonitor",
"id": "86c1fbbd-4eb6-4dec-b6c0-2928c0e1ccf8",
"displayName": "Topic Monitor: 86c1fbbd-4eb6-4dec-b6c0-2928c0e1ccf8"
},
"id": "2ed845d8-b23c-42d4-9c03-20267b97fab7",
"joiningTime": "2022-05-07T14:48:09.079+00:00",
"token": null,
"topicId": "5d37c884-8495-49fd-b6d3-8ef43fe53dc7",
"isActive": true,
"userCredentials": {},
"state": "SUBSCRIBED",
"stateChangedOn": "2022-05-07T14:48:09.079+00:00"
},
{
"type": "CUSTOMER",
"role": "CUSTOMER",
"participant": {
"participantType": "ChannelSession",
"id": "fc9ef527-a1e5-4bf1-8c57-20ba7b6d5969",
"channel": {
"id": "6224aa535bd05f57c1c18517",
"name": "web",
"serviceIdentifier": "1111",
"tenant": {
"id": "f7c4da93-680d-4f73-8465-3dbc22689243",
"name": null
},
"channelConfig": {
"id": "176db0b0-ac05-4a3f-ae0e-562a5e230a20",
"channelMode": "HYBRID",
"conversationBot": "",
"responseSla": 60000,
"customerActivityTimeout": 30000,
"customerIdentificationCriteria": {
"value": null
},
"routingPolicy": {
"agentSelectionPolicy": "LONGEST_AVAILABLE",
"routeToLastAgent": true,
"routingMode": "PULL",
"routingObjectId": "6224aa24378c960030df479f",
"agentRequestTtl": 60000
},
"botId": "8bce469d-91d9-43a1-bf14-1f0832396588"
},
"channelConnector": {
"id": "6224a9d25bd05f57c1c18506",
"name": "web",
"channelProviderInterface": {
"id": "6224a9c75bd05f57c1c18500",
"name": "web",
"supportedChannelTypes": [
{
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
},
{
"id": "6233de0e3ef6175890847d4c",
"name": "web",
"channelLogo": "32917_web-1873373_1280.png",
"isInteractive": true,
"mediaRoutingDomain": "6233dde8c004592808ad3c0d"
}
],
"providerWebhook": "https://cim.expertflow.com/web-channel-manager/message/receive",
"channelProviderConfigSchema": []
},
"channelProviderConfigs": [],
"tenant": {
"id": "123308f8-e662-418b-abc1-1b2f8873cb26",
"name": null
}
},
"channelType": {
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
}
},
"customer": {
"_id": "626ef6b8b5ccce3610e1f41f",
"firstName": "Jane Doe",
"phoneNumber": [],
"isAnonymous": true,
"__v": 0,
"web": [
"1133777"
]
},
"customerSuggestions": [],
"channelData": {
"channelCustomerIdentifier": "1133777",
"serviceIdentifier": "1111",
"requestPriority": 0,
"channelTypeCode": "webChannel",
"additionalAttributes": [
{
"key": "WebChannelData",
"type": "WebChannelData",
"value": {
"browserDeviceInfo": {
"browserId": "123456",
"browserIdExpiryTime": "9999",
"browserName": "chrome",
"deviceType": "desktop"
},
"queue": "",
"locale": {
"timezone": "asia/karachi",
"language": "english",
"country": "pakistan"
},
"formData": {
"id": 0.6476099409130811,
"formId": 0.4210296029627141,
"filledBy": "web-init",
"attributes": [
{
"value": "",
"key": "firstName",
"type": "string"
},
{
"value": "",
"key": "lastName",
"type": "string"
},
{
"value": "",
"key": "email",
"type": "string"
},
{
"value": "1133777",
"key": "channelIdentifier1",
"type": "string"
}
],
"createdOn": "2022-05-07T14:49:00.760Z"
}
}
}
]
},
"latestIntent": null,
"customerPresence": {
"value": null
},
"isActive": true,
"topicId": "5d37c884-8495-49fd-b6d3-8ef43fe53dc7",
"state": "STARTED",
"active": true,
"webChannelData": {
"browserDeviceInfo": {
"browserId": "123456",
"browserIdExpiryTime": "9999",
"browserName": "chrome",
"deviceType": "desktop"
},
"queue": "",
"locale": {
"timezone": "asia/karachi",
"language": "english",
"country": "pakistan"
},
"formData": {
"id": 0.6476099409130811,
"formId": 0.4210296029627141,
"filledBy": "web-init",
"attributes": [
{
"value": "",
"key": "firstName",
"type": "string"
},
{
"value": "",
"key": "lastName",
"type": "string"
},
{
"value": "",
"key": "email",
"type": "string"
},
{
"value": "1133777",
"key": "channelIdentifier1",
"type": "string"
}
],
"createdOn": "2022-05-07T14:49:00.760Z"
}
}
},
"id": "1c1d82f5-5968-46d8-97e1-d4c800cde278",
"joiningTime": "2022-05-07T14:48:09.414+00:00",
"token": null,
"topicId": "5d37c884-8495-49fd-b6d3-8ef43fe53dc7",
"isActive": true,
"userCredentials": {},
"state": null,
"stateChangedOn": null
}
],
"state": "CREATED",
"topicEvents": [
{
"id": "6b0d347e-e621-4c96-8124-fbb44556d6fe",
"name": "CHANNEL_SESSION_STARTED",
"type": "NOTIFICATION",
"timestamp": "2022-05-07T14:48:09.585+00:00",
"data": {
"participantType": "ChannelSession",
"id": "fc9ef527-a1e5-4bf1-8c57-20ba7b6d5969",
"channel": {
"id": "6224aa535bd05f57c1c18517",
"name": "web",
"serviceIdentifier": "1111",
"tenant": {
"id": "f7c4da93-680d-4f73-8465-3dbc22689243",
"name": null
},
"channelConfig": {
"id": "176db0b0-ac05-4a3f-ae0e-562a5e230a20",
"channelMode": "HYBRID",
"conversationBot": "",
"responseSla": 60000,
"customerActivityTimeout": 30000,
"customerIdentificationCriteria": {
"value": null
},
"routingPolicy": {
"agentSelectionPolicy": "LONGEST_AVAILABLE",
"routeToLastAgent": true,
"routingMode": "PULL",
"routingObjectId": "6224aa24378c960030df479f",
"agentRequestTtl": 60000
},
"botId": "8bce469d-91d9-43a1-bf14-1f0832396588"
},
"channelConnector": {
"id": "6224a9d25bd05f57c1c18506",
"name": "web",
"channelProviderInterface": {
"id": "6224a9c75bd05f57c1c18500",
"name": "web",
"supportedChannelTypes": [
{
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
},
{
"id": "6233de0e3ef6175890847d4c",
"name": "web",
"channelLogo": "32917_web-1873373_1280.png",
"isInteractive": true,
"mediaRoutingDomain": "6233dde8c004592808ad3c0d"
}
],
"providerWebhook": "https://cim.expertflow.com/web-channel-manager/message/receive",
"channelProviderConfigSchema": []
},
"channelProviderConfigs": [],
"tenant": {
"id": "123308f8-e662-418b-abc1-1b2f8873cb26",
"name": null
}
},
"channelType": {
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
}
},
"customer": {
"_id": "626ef6b8b5ccce3610e1f41f",
"firstName": "Jane Doe",
"phoneNumber": [],
"isAnonymous": true,
"__v": 0,
"web": [
"1133777"
]
},
"customerSuggestions": [],
"channelData": {
"channelCustomerIdentifier": "1133777",
"serviceIdentifier": "1111",
"requestPriority": 0,
"channelTypeCode": "webChannel",
"additionalAttributes": [
{
"key": "WebChannelData",
"type": "WebChannelData",
"value": {
"browserDeviceInfo": {
"browserId": "123456",
"browserIdExpiryTime": "9999",
"browserName": "chrome",
"deviceType": "desktop"
},
"queue": "",
"locale": {
"timezone": "asia/karachi",
"language": "english",
"country": "pakistan"
},
"formData": {
"id": 0.6476099409130811,
"formId": 0.4210296029627141,
"filledBy": "web-init",
"attributes": [
{
"value": "",
"key": "firstName",
"type": "string"
},
{
"value": "",
"key": "lastName",
"type": "string"
},
{
"value": "",
"key": "email",
"type": "string"
},
{
"value": "1133777",
"key": "channelIdentifier1",
"type": "string"
}
],
"createdOn": "2022-05-07T14:49:00.760Z"
}
}
}
]
},
"latestIntent": null,
"customerPresence": {
"value": null
},
"isActive": true,
"topicId": "5d37c884-8495-49fd-b6d3-8ef43fe53dc7",
"state": "STARTED",
"active": true
}
},
{
"id": "539761ca-e62d-4ac0-b2e3-b7f63dd4835e",
"name": "BOT_MESSAGE",
"type": "MESSAGE",
"timestamp": "2022-05-07T14:48:09.756+00:00",
"data": {
"id": "ede230fe-d057-4cc6-87e2-0471908dab09",
"header": {
"sender": {
"type": "BOT",
"role": "PRIMARY",
"participant": {
"participantType": "TopicMonitor",
"id": "86c1fbbd-4eb6-4dec-b6c0-2928c0e1ccf8",
"displayName": "Topic Monitor: 86c1fbbd-4eb6-4dec-b6c0-2928c0e1ccf8"
},
"id": "2ed845d8-b23c-42d4-9c03-20267b97fab7",
"joiningTime": 1651934889079,
"token": null,
"topicId": "5d37c884-8495-49fd-b6d3-8ef43fe53dc7",
"isActive": true,
"userCredentials": {},
"state": "SUBSCRIBED",
"stateChangedOn": 1651934889079
},
"channelData": null,
"language": null,
"timestamp": 1651934889755,
"securityInfo": null,
"stamps": null,
"intent": null,
"entities": null,
"channelSession": {
"participantType": "ChannelSession",
"id": "fc9ef527-a1e5-4bf1-8c57-20ba7b6d5969",
"channel": {
"id": "6224aa535bd05f57c1c18517",
"name": "web",
"serviceIdentifier": "1111",
"tenant": {
"id": "f7c4da93-680d-4f73-8465-3dbc22689243",
"name": null
},
"channelConfig": {
"id": "176db0b0-ac05-4a3f-ae0e-562a5e230a20",
"channelMode": "HYBRID",
"conversationBot": "",
"responseSla": 60000,
"customerActivityTimeout": 30000,
"customerIdentificationCriteria": {
"value": null
},
"routingPolicy": {
"agentSelectionPolicy": "LONGEST_AVAILABLE",
"routeToLastAgent": true,
"routingMode": "PULL",
"routingObjectId": "6224aa24378c960030df479f",
"agentRequestTtl": 60000
},
"botId": "8bce469d-91d9-43a1-bf14-1f0832396588"
},
"channelConnector": {
"id": "6224a9d25bd05f57c1c18506",
"name": "web",
"channelProviderInterface": {
"id": "6224a9c75bd05f57c1c18500",
"name": "web",
"supportedChannelTypes": [
{
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
},
{
"id": "6233de0e3ef6175890847d4c",
"name": "web",
"channelLogo": "32917_web-1873373_1280.png",
"isInteractive": true,
"mediaRoutingDomain": "6233dde8c004592808ad3c0d"
}
],
"providerWebhook": "https://cim.expertflow.com/web-channel-manager/message/receive",
"channelProviderConfigSchema": []
},
"channelProviderConfigs": [],
"tenant": {
"id": "123308f8-e662-418b-abc1-1b2f8873cb26",
"name": null
}
},
"channelType": {
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
}
},
"customer": {
"_id": "626ef6b8b5ccce3610e1f41f",
"firstName": "Jane Doe",
"phoneNumber": [],
"isAnonymous": true,
"__v": 0,
"web": [
"1133777"
]
},
"customerSuggestions": [],
"channelData": {
"channelCustomerIdentifier": "1133777",
"serviceIdentifier": "1111",
"requestPriority": 0,
"channelTypeCode": "webChannel",
"additionalAttributes": [
{
"key": "WebChannelData",
"type": "WebChannelData",
"value": {
"browserDeviceInfo": {
"browserId": "123456",
"browserIdExpiryTime": "9999",
"browserName": "chrome",
"deviceType": "desktop"
},
"queue": "",
"locale": {
"timezone": "asia/karachi",
"language": "english",
"country": "pakistan"
},
"formData": {
"id": 0.6476099409130811,
"formId": 0.4210296029627141,
"filledBy": "web-init",
"attributes": [
{
"value": "",
"key": "firstName",
"type": "string"
},
{
"value": "",
"key": "lastName",
"type": "string"
},
{
"value": "",
"key": "email",
"type": "string"
},
{
"value": "1133777",
"key": "channelIdentifier1",
"type": "string"
}
],
"createdOn": "2022-05-07T14:49:00.760Z"
}
}
}
]
},
"latestIntent": null,
"customerPresence": {
"value": null
},
"isActive": true,
"topicId": "5d37c884-8495-49fd-b6d3-8ef43fe53dc7",
"state": "STARTED",
"active": true
},
"replyToMessageId": null,
"providerMessageId": null,
"status": "sent"
},
"body": {
"type": "PLAIN",
"markdownText": "Welcome to Expertflow Hybrid Chat solution"
}
}
},
{
"id": "0f92dd17-2a0e-4e81-93b9-20b53be8d380",
"name": "TASK_STATE_CHANGED",
"type": "NOTIFICATION",
"timestamp": "2022-05-07T14:48:24.321+00:00",
"data": {
"id": "4f2eea1b-c81f-40fc-bf47-613f6ee4d63f",
"channelSession": {
"participantType": "ChannelSession",
"id": "fc9ef527-a1e5-4bf1-8c57-20ba7b6d5969",
"channel": {
"id": "6224aa535bd05f57c1c18517",
"name": "web",
"serviceIdentifier": "1111",
"tenant": {
"id": "f7c4da93-680d-4f73-8465-3dbc22689243",
"name": null
},
"channelConfig": {
"id": "176db0b0-ac05-4a3f-ae0e-562a5e230a20",
"channelMode": "HYBRID",
"conversationBot": "",
"responseSla": 60000,
"customerActivityTimeout": 30000,
"customerIdentificationCriteria": {
"value": null
},
"routingPolicy": {
"agentSelectionPolicy": "LONGEST_AVAILABLE",
"routeToLastAgent": true,
"routingMode": "PULL",
"routingObjectId": "6224aa24378c960030df479f",
"agentRequestTtl": 60000
},
"botId": "8bce469d-91d9-43a1-bf14-1f0832396588"
},
"channelConnector": {
"id": "6224a9d25bd05f57c1c18506",
"name": "web",
"channelProviderInterface": {
"id": "6224a9c75bd05f57c1c18500",
"name": "web",
"supportedChannelTypes": [
{
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
},
{
"id": "6233de0e3ef6175890847d4c",
"name": "web",
"channelLogo": "32917_web-1873373_1280.png",
"isInteractive": true,
"mediaRoutingDomain": "6233dde8c004592808ad3c0d"
}
],
"providerWebhook": "https://cim.expertflow.com/web-channel-manager/message/receive",
"channelProviderConfigSchema": []
},
"channelProviderConfigs": [],
"tenant": {
"id": "123308f8-e662-418b-abc1-1b2f8873cb26",
"name": null
}
},
"channelType": {
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
}
},
"customer": {
"_id": "626ef6b8b5ccce3610e1f41f",
"firstName": "Jane Doe",
"phoneNumber": [],
"isAnonymous": true,
"__v": 0,
"web": [
"1133777"
]
},
"customerSuggestions": [],
"channelData": {
"channelCustomerIdentifier": "1133777",
"serviceIdentifier": "1111",
"requestPriority": 0,
"channelTypeCode": "webChannel",
"additionalAttributes": [
{
"key": "WebChannelData",
"type": "WebChannelData",
"value": {
"browserDeviceInfo": {
"browserId": "123456",
"browserIdExpiryTime": "9999",
"browserName": "chrome",
"deviceType": "desktop"
},
"queue": "",
"locale": {
"timezone": "asia/karachi",
"language": "english",
"country": "pakistan"
},
"formData": {
"id": 0.6476099409130811,
"formId": 0.4210296029627141,
"filledBy": "web-init",
"attributes": [
{
"value": "",
"key": "firstName",
"type": "string"
},
{
"value": "",
"key": "lastName",
"type": "string"
},
{
"value": "",
"key": "email",
"type": "string"
},
{
"value": "1133777",
"key": "channelIdentifier1",
"type": "string"
}
],
"createdOn": "2022-05-07T14:49:00.760Z"
}
}
}
]
},
"latestIntent": null,
"customerPresence": {
"value": null
},
"isActive": true,
"topicId": "5d37c884-8495-49fd-b6d3-8ef43fe53dc7",
"state": "STARTED",
"active": true
},
"mrd": {
"id": "6223b491ef484b28639e9ca4",
"name": "chat",
"description": null,
"interruptible": true,
"maxRequests": 5
},
"queue": null,
"priority": 1,
"state": {
"name": "ACTIVE",
"reasonCode": null
},
"assignedTo": "371fa125-89ee-4197-aa6f-3e0f00bcfc3b",
"enqueueTime": 1651934904316
}
}
],
"customerSuggestions": [],
"channelSession": {
"participantType": "ChannelSession",
"id": "fc9ef527-a1e5-4bf1-8c57-20ba7b6d5969",
"channel": {
"id": "6224aa535bd05f57c1c18517",
"name": "web",
"serviceIdentifier": "1111",
"tenant": {
"id": "f7c4da93-680d-4f73-8465-3dbc22689243",
"name": null
},
"channelConfig": {
"id": "176db0b0-ac05-4a3f-ae0e-562a5e230a20",
"channelMode": "HYBRID",
"conversationBot": "",
"responseSla": 60000,
"customerActivityTimeout": 30000,
"customerIdentificationCriteria": {
"value": null
},
"routingPolicy": {
"agentSelectionPolicy": "LONGEST_AVAILABLE",
"routeToLastAgent": true,
"routingMode": "PULL",
"routingObjectId": "6224aa24378c960030df479f",
"agentRequestTtl": 60000
},
"botId": "8bce469d-91d9-43a1-bf14-1f0832396588"
},
"channelConnector": {
"id": "6224a9d25bd05f57c1c18506",
"name": "web",
"channelProviderInterface": {
"id": "6224a9c75bd05f57c1c18500",
"name": "web",
"supportedChannelTypes": [
{
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
},
{
"id": "6233de0e3ef6175890847d4c",
"name": "web",
"channelLogo": "32917_web-1873373_1280.png",
"isInteractive": true,
"mediaRoutingDomain": "6233dde8c004592808ad3c0d"
}
],
"providerWebhook": "https://cim.expertflow.com/web-channel-manager/message/receive",
"channelProviderConfigSchema": []
},
"channelProviderConfigs": [],
"tenant": {
"id": "123308f8-e662-418b-abc1-1b2f8873cb26",
"name": null
}
},
"channelType": {
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
}
},
"customer": {
"_id": "626ef6b8b5ccce3610e1f41f",
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