Limitation/Issues in Cisco Integration in CX4.2

Limitations

• Consult Call legs will not be part of an activity for now.
• Unstable behavior on queue consult, consult-transfer, consult conference, and direct transfer for CCE.
• In case of an active main & consult call, if the main call is ended the consulted agent is also removed from the conversation.
• Any private browser window is not supported, as the system is using the browser cache for state maintenance.
• Logging out from the finesse doesn't log out the agent from CX.
• Advanced cases ( direct transfer, consult transfer, etc.) are not supported for a manual OB call.
• The CTI lib limitations are mentioned here.